Highland Park/Brownstown IT Manager

Job Responsibilities

• Directly supervise Level 1 and Level 2 IT Technicians.
• Directly supervise the Network Engineer, who reports to this position.
• Mentor, coach, and develop technicians to improve technical capability and operational maturity.
• Provide performance feedback aligned with Norplas expectations and IT standards.
• Ensure technicians follow documented procedures, escalation paths, and security practices.
• Ensure security KPIs and helpdesk KPIs are achieved.
• Implement Mafact best practices.
• Escalate issues as needed to the Enterprise Operations and Technology Manager.

IT Operations & Plant Support

• Own daily IT operational stability for production-critical systems.
• Act as the primary on-site escalation point during plant-impacting IT incidents.
• Prioritize IT work based on production impact, safety, and business risk.
• Maintain an open issues list and drive continuous improvement initiatives.
• Escalate systemic risks, recurring issues, or major incidents to IT leadership as appropriate.
• Supervise hardware and system upgrades, ensuring change management processes are followed in a production environment.
• Ensure production-critical server and database platforms remain available, coordinating maintenance windows and remediation with the infrastructure team.
• Collaborate with Systems Administrators and Network Engineers to ensure facility infrastructure operates reliably and issues are identified, escalated, and resolved effectively.
• Facilitate standardized help desk activities.
• Perform other duties as assigned.

Infrastructure & Systems Support

• Support and oversee enterprise virtualized environments (Hyper-V/VMware) hosting production-critical workloads.
• Support Windows Server, Active Directory, SQL Server, and associated infrastructure.
• Document and manage enterprise systems including servers, PCs, virtual machines, and critical data systems.
• Ensure patching, backups, and system hygiene are executed consistently.
• Support plant-floor IT systems, including MES workstations and related infrastructure, following approved procedures.
• Ensure networking standards meet Magna requirements.

Security & Compliance

• Ensure the site adheres to IT General Controls (ITGC), Sarbanes-Oxley (SOX), and TISAX requirements.
• Support internal and external audits, remediate findings, and maintain required evidence and documentation.
• Enforce IT security policies, access controls, and change management practices across site systems.

Training & Continuous Development

• Continuously improve personal and team knowledge through classroom training, self-training, and computer-based learning.
• Ensure technicians remain current on IT systems, tools, and operational procedures used at the Highland Park and Brownstown facilities.