IT Manager - New York City

Responsibilities

• Oversees the daily performance of the Information Technology department.
• Escalation path for all technology issues.
• Interacts with office leadership to address technology needs of the business practice.
• Maintains accurate asset management records, including lease schedules and on-time return of assets.
• Oversee local network implementation of the firmwide standard.
• Implements and maintains IT standards.
• Maintains datacom circuits; escalates issues to the Enterprise team as needed.
• Responsible for network operations and procedures, ensuring policies and procedures are in place.
• May supervise one or more IT staff members.
• May be responsible for staff performance development.
• Demonstrates continuous effort to improve operations, ensure uptime and quality customer service.
• Meets with other IT Directors and IT Managers to develop and implement IT standards.
• Performs duties of a Senior IT Support Specialist as needed.
• Takes personal responsibility for fostering a green workplace through sustainable work practices.

Requirements

• Seasoned IT professional with a minimum of 8 years of experience in an information technology–related field.
• Proven leadership capabilities, including prior supervisory experience.
• Hands-on experience managing help desk systems.
• Strong critical-thinking and problem-solving skills, exceptional attention to detail.
• Ability to communicate clearly and professionally in both written and verbal formats.
• Advanced knowledge of PC, server, and SAN technologies.
• Experience using remote access technologies and familiarity with basic scripting languages.
• Proactive, business-minded, highly organized, capable of managing competing priorities.
• Regular travel to other Northeast region locations required.
• Overtime may be required, including potential after-hours and weekends as projects require.

Qualifications

• Bachelor’s degree in computer science or equivalent in education and experience required.
• Previous supervisory experience required.
• Previous experience with managing a helpdesk system is required.
• Microsoft or Cisco Certification is preferred.
• May be responsible for one or more satellite or project offices.

Benefits

• Hybrid work schedule with optional work-from-home days.
• 10 paid holidays (including 2 floating holidays).
• Minimum of 4 weeks of paid time off with a cash out option.
• Comprehensive medical, dental, and vision coverage.
• Free mental wellness resources.
• Life and AD&D coverage and short and long-term disability benefits.
• 4 weeks of paid parental leave and fertility coverage.
• Matching contributions to 401(K) plan with a well-rounded investment menu and free guidance on retirement planning.
• Opportunities for continued learning and professional development.

Pay

Compensation is based on experience, qualifications, education and location. The reasonably expected range for this position is $125,000 - $145,000. Other compensation may include a discretionary bonus.

Schedule

HOK maintains a hybrid work schedule, with Mondays and Fridays designated as optional work-from-home days and Tuesday through Thursday as required in-office days. Given the hands-on nature of this role, IT staff are expected to maintain an in-office presence five days per week.