Helpdesk Technician
TLC Engineering Solutions · Greater Orlando · 4 days ago
HybridFull-time
About the role
This is a hybrid role which requires two days per week in-office. TLC Engineering Solutions (TLC) in Orlando, FL is seeking a Helpdesk Technician.
Responsibilities
- Configure and troubleshoot workstations, laptops, tablets, monitors
- Maintain the TLC IT Ticket system
- Reach out to staff who have submitted trouble tickets
- Solve the ticket in a timely manner
- Closely tickets after successful completion
Qualifications
- A minimum of 2 years of IT Help Desk experience
- Comprehensive knowledge of workstation hardware and Windows Operating Systems
- A proven understanding of Azure Active Directory and Office 365
- Ability to be friendly/approachable and effectively communicate to solve problems and explain resolutions to all employees
Preferred Qualifications, Knowledge And Experience
- CompTIA A+ and / or MD-102 certifications
- Microsoft Intune experience