Helpdesk Technician

About TerraPower

TerraPower is a nuclear technology company based in Bellevue, Washington. At its core, the company is working to raise living standards globally through a more affordable, secure, and environmentally friendly form of nuclear energy along with innovations in medical isotopes to improve human health. In 2006, TerraPower originated with Bill Gates and a group of like-minded visionaries who evaluated the fundamental challenges to raising living standards around the world. They recognized energy access was crucial to the health and economic well-being of communities and decided that the private sector needed to take action and create energy sources that would advance global energy deployment. TerraPower's mission is to be a world leader in new nuclear technologies, while developing innovators and future leaders in the nuclear field. As a result, the company's activities in the fields of nuclear energy and related sciences are yielding significant innovations in the safety and economics of nuclear power, hybrid energy, and medical applications – all for significant human health benefits.

TerraPower is seeking to hire highly motivated and forward-thinking professionals who are interested in focusing on advanced nuclear reactor research and development and influencing change within the nuclear power landscape while bringing forward the critical production of medical isotopes.

Responsibilities

• Utilizing existing and creating new internal and external knowledge base documents to assist with ticket resolution
• Active Directory account maintenance
• Managing access to internal and external collaboration spaces
• PC lifecycle management
• Inventory receiving and tracking
• Fulfill software requests
• Business travel support
• Demonstrate and assist with remote access to TerraPower resources
• Support users at Bellevue and Everett
• Assisting with onboarding as assigned

Qualifications and Skills

• Communicate openly and display respect and a desire to foster teamwork
• Able to quickly learn and implement new concepts
• Calm in stressful situations and able to think through those situations to find the best outcome
• Customer service ability and interpersonal skills
• Organizational skills
• Proactive in finding areas within processes that can be improved and making these suggestions to the team
• Highly adaptable with problem-solving
• The successful candidate will possess a high degree of trust and integrity

Areas for Development

• Supporting customers and clients both in person and remotely
• Rapid deployment imaging technologies (MDT and SCCM)
• Windows 10/11 in a domain-managed environment
• A general understanding of Office applications, DHCP, DNS, TCP/IP, and wireless networking, as well as how to troubleshoot them
• General understanding of Multi-Factor Authentication methods
• General understanding of modern Information Security principles and practices
• Experience with a commercial ticketing system (JIRA)
• An understanding of desktop and laptop hardware

Job Functions

Job Functions are physical actions and/or working conditions associated with the position. These functions may also constitute essential functions for the job which the employee must be able to fulfill, with or without accommodation.

• Motor Abilities: Sitting for extended periods, bending/stooping, grasping/gripping, fine motor control (hands)
• Physical exertion and/or requirements: Minimal, with ability to safely lift up to 25 pounds
• Repetitive work: Prolonged
• Special Senses: Visual and audio focused work
• Work Conditions: Stairs, typing/keyboard, standard and/or sitting working environment of >8 hours/day
• Travel required: 0-10%

TerraPower's technology is controlled for export by various agencies of the U.S. Government. TerraPower must evaluate applicants who are foreign nationals (other than asylees, refugees, or lawful permanent residents) in accordance with U.S. Government export control requirements. To facilitate TerraPower's export control reviews, you will be asked as part of the application process to identify whether you are a U.S. Citizen or national, asylee, refugee, or lawful permanent resident of the United States.

Pay

Salary Range: $62,489 - $96,733. We typically place offers in the lower to middle portion of the range to maintain internal equity and allow room for growth. Any salary offered within the posted salary band is based on market data and commensurate with the selected individual's qualifications and experience. This range is specific to Washington State.

Benefits

• Competitive Compensation: Salary, eligible to participate in discretionary short-term incentive payments
• Comprehensive Medical and Wellness Benefits:
  • Medical
  • Vision
  • Dental
  • Life and Disability
  • Gender Affirmation Benefits
  • Parental Leave
• 401k Plan
• Generous Paid Time Off (PTO):
  • 21 days of annually accrued PTO
  • Generous Holiday Schedule: 10 paid holidays
• Relocation Assistance
• Professional and Educational Support Opportunities