Help Desk Support and System Administrator

Tasking Objectives

Supports the JADL, TRANSNET, and e-ITEP system administration and help desk operating during normal US office hours (08:00-16:30) Monday through Friday excluding official holidays. Working from the HQ SACT MS/LT Branch at HQ SACT the system administrators will:

Essential Qualifications

• A minimum of 3 years’ experience (within last 6 years) working as an administrator of online Learning Management System and MS SharePoint;
• A minimum of 3 years’ (within last 6) supporting users with new accounts creation, help desk support and general support to remote users on the system;
• A minimum of 3 years’ experience (within last 6) using Learning Management Systems (LMS) and troubleshooting user issues on course access and completion;
• Experience in help desk tracking software and trouble ticket supporting software;
• Experience in producing reports and metrics from LMS, MS SharePoint, or by interrogating the database;
• Experience in cyber issues and protecting the system and network from unauthorized access;
• Two years of vocational training in computer related science or related subjects in the educational domain;
• Fluent in English (Written and Oral);
• NATO SECRET level of security clearance or active SECRET security clearance issued by a national authority.