Help Desk Analyst I Information Technology
About the role
The position requires basic understanding of PC hardware/software, general knowledge of broadband or network connectivity and electronic health records. Will provide technical assistance to resolve issues related to computer hardware and software, including printing and operating systems. Must have good customer service and teamwork skills, a positive attitude, good judgment, technical and analytical aptitude, and be dependable and respectable. Will interact with end users to diagnose problems and implement solutions, thoroughly document IT problems using Remedy, escalates issues when needed, and supports systems security and standards. Work with other helpdesk members to ensure adequate coverage is provided.
Facility: Administrative Regional Training Cntr; Shift: Shift 1; Status: Full Time; FTE: 1.000000; Bargaining Unit: ACE Associates; Exempt from Overtime: No.
Responsibilities
- Education: High school education or equivalent required.
- Experience: Requires 3-6 months of technical customer service experience, or equivalent combination of experience and college level education.
- Knowledge, Skill and Ability: Must have good customer service and teamwork skills, a positive attitude, good judgment, technical and analytical aptitude, be dependable and respectable.
- Employee has regular access to confidential data, which if revealed could have a negative internal and external effect.
- Working Conditions: Normal heat, light space, and safe working environment; typical of most office jobs.
Schedule
Work Schedule: Days, Evenings, Nights with Weekend and Holiday Rotation. Hours: 7am - 3pm or 8am - 4pm.