Help Desk Analyst I
Robert Half · Mandeville, LA · 1 wk ago
On-siteInformation TechnologyTemporary
Responsibilities
- Resolve first- and second-level technical issues involving desktops, operating systems, and common end-user applications.
- Respond to remote support requests from users in multiple locations and document all work accurately within the ticketing system.
- Investigate hardware, software, and connectivity problems and provide timely solutions or escalate when necessary.
- Deliver hands-on and remote assistance for workstation setup, user support, and everyday troubleshooting needs.
- Support basic network-related issues such as connectivity interruptions, device access concerns, and general troubleshooting.
- Aid with routine Windows environment support, including fundamental server-related tasks when appropriate.
- Contribute to a hybrid support model by providing on-site help when needed and remote coverage for distributed users.
- Maintain clear communication with users regarding issue status, next steps, and expected resolution timelines.
Requirements
- At least 1 year of experience in a help desk, desktop support, or technical support role.
- Working knowledge of Microsoft Windows in a business environment.
- Ability to troubleshoot basic technical problems across hardware, software, and user access issues.
- Experience managing and updating service desk or support tickets with clear documentation.
- Familiarity with remote assistance tools and supporting users from off-site locations.
- Foundational understanding of network troubleshooting concepts such as connectivity and device communication.
Qualifications
- Hybrid availability for both on-site support in Mandeville, Louisiana and remote client assistance.
Skills
- Technical problem-solving skills.
- Customer service orientation.
- Remote support capabilities.
- Network troubleshooting knowledge.
Benefits
- Medical, vision, dental, and life and disability insurance.
- Access to top jobs, competitive compensation and benefits.
- Free online training.
- Company 401(k) plan eligibility.
Pay
Details on pay are not specified in the job posting.
Schedule
The position starts on a part-time schedule of approximately 20 to 25 hours per week and is expected to grow into a permanent workload over time.