Help Desk Analyst I

Responsibilities

• Provide remote and onsite technical assistance for client systems, ensuring timely resolution of hardware, software, and connectivity issues.
• Maintain and support core infrastructure components such as workstations, servers, switches, routers, firewalls, and related equipment.
• Manage the full lifecycle of support requests by documenting issues, prioritizing tasks, communicating updates, and closing tickets accurately.
• Support Microsoft desktop applications and cloud-based platforms, including end-user assistance with Microsoft 365 tools.
• Contribute to technology deployments and service initiatives by assisting with implementation tasks and follow-up support.
• Collaborate with team members to share technical knowledge, troubleshoot complex problems, and improve service delivery.
• Help strengthen service offerings by identifying recurring issues and suggesting practical improvements to support processes or solutions.
• Guide end users on effective day-to-day use of computers, servers, and network resources to improve productivity and reduce repeat issues.

Requirements

• Experience supporting Microsoft desktop operating systems within domain-based environments.
• Fundamental understanding of IP networking and basic network troubleshooting concepts.
• Ability to investigate technical problems independently using documentation, online resources, and other research tools.
• Strong written and verbal communication skills with a detail-oriented, customer-focused approach.
• Ability to lift and move equipment weighing up to 30 pounds and travel locally with reliable transportation.
• CompTIA A+ and Network+ certifications are valued.

Qualifications

Must have a valid driver's license and reliable transportation.