Help Desk Analyst I
About the role
This position supports employees through a combination of deskside assistance, walk-up support, and ticket-based service, helping resolve technical issues efficiently and effectively. The ideal candidate brings a strong customer service mindset, solid troubleshooting ability, and a structured approach to managing support requests from intake through completion.
Responsibilities
- Oversee support requests throughout the full ticket lifecycle, ensuring issues are properly documented, addressed, and closed in a timely manner.
- Provide hands-on technical assistance for hardware, software, and Windows-related problems in both deskside and service desk environments.
- Monitor and prioritize the service desk workload, balancing queued incidents with in-person employee support needs.
- Deliver walk-up technical support through a service bar model, offering prompt and attentive assistance for day-to-day IT issues.
- Create and maintain clear support documentation and knowledge articles within ServiceNow to improve team efficiency and user self-service.
- Provide high-touch technical support to employees across the organization, including executive leadership, with strong attention to service quality and discretion.
Requirements
- Experience handling service desk tickets with consistent follow-through and strong ownership of issue resolution; familiarity with ServiceNow is preferred.
- Hands-on background supporting end users with deskside troubleshooting for laptops, desktops, peripherals, and common software issues.
- Working knowledge of Microsoft Windows 10 and general Microsoft desktop support tools and environments.
- Experience with device imaging, provisioning, and endpoint management using platforms such as Intune, Autopilot, or SCCM.
- Ability to administer user accounts and access within Active Directory and Azure Active Directory.
- Strong foundational troubleshooting skills with the ability to diagnose and resolve technical issues in a structured manner.
- Excellent customer service and communication skills, with the ability to support employees in both walk-up and formal service settings.
Qualifications
Commensurate with experience.
Skills
Not specified.
Benefits
Not specified.
Pay
23.75 - 27.5 USD / Hourly
Schedule
Onsite
Location
Milwaukee, WI
Posted
2026-07-09T00:00:00Z
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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