Help Desk Analyst I
About the role
We are looking for a Help Desk Analyst I to provide first-level technical assistance for employees in Boulder, Colorado. This Long-term Contract opportunity is well suited for someone early in their IT career who enjoys solving everyday technology issues, supporting users with professionalism, and working within established support procedures. The role involves assisting with Windows and Mac devices, user account support, equipment setup, and accurate ticket documentation in a fast-paced internal IT environment.
Responsibilities
- Deliver front-line IT support for employees using Windows and macOS systems, resolving routine technical concerns in a timely manner.
- Investigate and address common service requests such as password assistance, account access issues, software errors, and basic hardware problems.
- Coincide onboarding and offboarding activities by preparing user accounts, setting up devices, and ensuring equipment readiness.
- Prepare, image, configure, and distribute laptops and related technology assets for end users.
- Maintain device inventory records and assist with hardware purchasing, tracking, and lifecycle oversight.
- Support account administration tasks within Microsoft 365 and Azure, including basic user management and issue resolution.
- Aid with endpoint administration through tools such as Intune or similar device management platforms.
- Record support activity, solutions, and process notes accurately within Jira or a comparable ticketing system.
- Route advanced or unresolved issues to senior IT staff when additional technical expertise is required.
- Travel occasionally to the Boulder, Colorado office to provide onsite support as needed.
Requirements
- At least 1 year of IT support experience, or a related degree/certification with foundational technical knowledge.
- Working familiarity with Windows 10 and macOS in an end-user support setting.
- Basic troubleshooting ability across hardware, software, account access, and device-related issues.
- Experience supporting or administering Microsoft 365, Active Directory, or Azure user environments.
- Strong customer service and communication skills with the ability to support internal employees professionally.
- Ability to follow documented procedures, take direction effectively, and maintain detailed service desk records.
- Experience using ticketing systems such as Jira to manage and document support requests.
- Exposure to device imaging, endpoint management tools, or asset tracking processes is preferred.
Benefits
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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Pay
$23.75 - $27.50 per hour
Schedule
Temporary / Contract
Location
Boulder, CO
Application Deadline
TBD