IT Help Desk Analyst I

Client: State of Georgia DDS – 100% onsite at 2206 East View Parkway, Conyers, GA 30013. Contract W2 role starting 08/31/2026 and ending 06/30/2027. Multiple openings. Local candidates only; US citizens only.

About the role

The IT Help Desk Analyst I provides Tier 1 technical and customer support in a high-volume call center environment, handling inquiries related to DDS Online Services, account access, identity verification, address changes, and digital license issuance.

Responsibilities

• Handle approximately 65–90 customer calls per day
• Resolve Tier 1 customer/technical issues or escalate when required
• Assist with DDS Online Services accounts and access
• Support identity verification and address change transactions
• Assist customers with digital license issuance
• Maintain accurate customer interaction records
• Troubleshoot customer issues efficiently
• Deliver excellent customer service in a fast-paced environment
• Communicate professionally with customers, management, and stakeholders
• Follow policies, procedures, and technology updates

Requirements

• High School Diploma or GED
• 2+ years of recent Call Center / Customer Service experience
• Strong computer and business application skills
• Excellent verbal and written communication
• Ability to manage multiple priorities in a high-volume environment
• Must be available for in-person interview
• Must be willing to work 100% onsite in Conyers, GA

Preferred Qualifications

• 5+ years high-volume call center experience
• 4+ years customer service experience
• Driver’s license transaction experience
• Windows 11 & Microsoft Office
• Identity verification / credential issuance experience
• Technical troubleshooting experience

Pay

$13/hr on W2