Help Desk Analyst I

About the role

Blue Cross and Blue Shield of Vermont is looking for a Help Desk Analyst I to join our Infrastructure Operations and Services team. Our company culture is built on an unwavering focus on the health of Vermonters, outstanding member experiences, and responsible cost management for all the people whose lives we touch. We offer a balanced, flexible workplace, an onsite gym, fitness and wellness programs, and resources to support your ongoing personal and professional growth and development.

Schedule

The qualified candidate will live within 50 miles of our Berlin, VT office and will be expected to be onsite on Wednesdays, and as needed.

Responsibilities

• Facilitate the prompt and effective resolution of technical and production issues for all workforce members of Blue Cross.
• Use judgment, analysis, and initiative to resolve problems, make recommendations based on corporate standards, and deliver impromptu end-user operational assistance as needed.
• Maintain communications with requestors throughout the analysis and resolution process particularly in higher severity incidents, keeping them informed of status and escalating issues if deemed necessary.
• Identify systemic issues (e.g., system outages, widespread processing errors) and take ownership of the end-to-end process to optimize the customer experience.

Qualifications

• Minimum Associates Degree in computer science or a related field; Bachelor's degree preferred.

Skills

• In-depth knowledge of computer systems and mobile devices
• Hands on experience with diagnosing and resolving basic technical issues
• Excellent communication and interpersonal skills, customer-oriented and patient

Benefits

• Health insurance (including vision)
• Dental coverage (free to employees)
• Wellness Program
• 401(k) with employer match + automatic employer contribution
• Life Insurance
• Disability Insurance
• Combined time off (CTO) – 20 days per year + 10 paid holidays
• Tuition Reimbursement
• Student Loan Repayment
• Dependent Caregiver Benefits

Pay

The hourly wage range for this position is $23.00-27.00/hour. Additional compensation opportunities and incentives will be detailed during the interview process. Please note that this wage listed is our good faith estimate for this role.