Hearing Ambassador (Patient Care Coordinator)

About the role

NationsBenefits is a fast-growing Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to deliver innovative healthcare solutions that drive growth, improve outcomes, reduce costs, and bring value to members. The Hearing Ambassador supports licensed dispensers by engaging customers, addressing hearing health needs, educating individuals about hearing wellness, scheduling appointments, and building customer relationships through community outreach.

This is an on-site role at the Sam's Club Hearing Aid Center in Durham, NC.

Responsibilities

• Develop a working knowledge of all Hearing Aid Center (HAC) products and services
• Set the stage for full hearing tests and purchases during member interactions
• Make 30-50 outbound calls daily to prospective and/or existing customers
• Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist
• Promote and sell non-hearing aid products to members without hearing loss, with a 50% increase in sales expected
• Learn and use the handheld screener (where permitted by state regulations) as an intercept tool to generate qualified leads
• Assist in calling past tested members, including those without sales or with medical referrals, to schedule return visits
• Promote the HAC during Sam’s Club events, Hearing Aid Center events, and external marketing events
• Work primarily on the sales floor (95% of the time), intercepting members and scheduling tests

Requirements

• High school diploma or equivalent
• Strong customer service, sales, or retail experience
• Experience with PC hardware and software, including general computer and internet knowledge
• Excellent oral and written communication, organizational, problem-solving, and presentation skills
• Previous experience with patient/customer appointment scheduling
• Proficiency with basic computer systems and scheduling software