HEAP Reception/File & Mail Clerk

About the role

We are looking for a friendly, organized, and dependable Reception / File & Mail Clerk to join our Home Energy Assistance Program (HEAP) team at our Plymouth office. HEAP is a federally funded program that helps eligible low- and moderate-income households with their winter home heating and utility costs. Your work will directly support a program that makes a meaningful difference for individuals and families in our community.

Responsibilities

• Welcome and assist clients in a professional and compassionate manner
• Answer and direct telephone calls
• Handle confidential information
• Sort, date-stamp, file, and distribute incoming mail
• Maintain organized paper and electronic files
• Scan and upload documents
• Perform copying, faxing, and other general office duties
• Assist with day-to-day administrative needs of the HEAP program
• Work efficiently in a fast-paced environment while maintaining accuracy and confidentiality

Qualifications

• High School Diploma, HiSET, or GED equivalent
• Microsoft Office Suite experience
• Strong computer and organizational skills
• Comfortable learning and using technology
• Ability to work independently and as part of a team
• Professional and compassionate telephone communication skills
• Ability to interact respectfully and effectively with a diverse clientele
• Ability to manage a busy workload while maintaining accuracy

Benefits

• Support the mission of community
• No nights, no weekends
• Half-hour paid lunch
• Paid holidays
• Massachusetts state sick leave
• Work/life balance
• Supportive, collaborative team environment
• Meaningful work serving local families
• Seasonal position with a defined start and end date

Pay

$21.18/hour, non-exempt, hourly

Schedule

37.5 hours per week; Monday?Friday, 8:30 a.m.?4:00 p.m.