Healthcare Sales Support Specialist
About the role
Airgas is hiring a Sales Support Specialist in LaGrange, IL. The position is open for Aurora, IL - Jericho, and Elk Grove Village, IL - Retail shop locations.
Responsibilities
- Support and facilitate the administrative and operational needs of the sales department, including order entry, quotation generation, account set-up, and more.
- Manage the full order lifecycle, including processing, modifications, and cancellations, ensuring real-time tracking accuracy.
- Monitor and resolve back-order statuses, proactively communicating timelines and providing formal proof of delivery to stakeholders.
- Build alignment with logistics teams and vendors to ensure customer needs are met with excellent precision and care.
- Nurture relationships with both internal and external customers, handling inquiries and order discrepancies with a focus on first-contact resolution.
- Pioneer improvements by identifying opportunities to align workflows for better efficiency.
- Engage in cross-training to support the Sales Support Manager and ensure team stability and shared knowledge.
- Cultivate vendor connections by researching products and nurturing external vendor relationships to confirm transparent pricing for clients.
Requirements
- High School Diploma or GED.
- 3+ years of customer service experience.
- Effective verbal and written communication skills.
- A thoughtful approach to tasks with a high level of attention to detail and precision.
- An ability to prioritize needs and manage multiple workflows with care and precision.
- A collaborative spirit with the ability to work with focused initiative to meet team timelines.
- Detailed product research capabilities to find the best solutions for customers.
- A positive attitude and a sincere eagerness to learn and grow with the Airgas family.
Qualifications
- Preferred qualifications include proficiency in Microsoft Office/Google Suite and experience with ERP and CRM software (SAP, Salesforce, etc.).
- A background in the Packaged Gas/Welding Supply industry is a plus.
Benefits
We offer a comprehensive benefits package including medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees. Additionally, we offer a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees’ dependents, and an Airgas Scholarship Program for dependent children.
Company Information
Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical, and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. We foster a culture of safety, customer success, sustainability, and innovation, empowering our 18,000 associates to share ideas, take initiative, and make decisions. Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies, and services for industry and healthcare, present in 60 countries with approximately 66,500 employees serving more than 4 million customers and patients.
Equal Employment Opportunity
We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Airgas does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment.