Sales Support Specialist

Responsibilities

• Support the MTS sales and office team by demonstrating surveying, engineering, and construction instruments, answering customer questions, assisting with product setup, and providing product training.
• Provide quotes, pricing structure details, and technical support to customers through phone inquiries, showroom visits, website contact, etc.
• Obtain a Part 107 commercial drone certification to underpin MTS’s expanding sUAS sales initiatives, while progressively building foundational proficiency in drone mapping.
• Greet customers in the showroom, answer questions and take showroom orders.
• Submit all customer orders and repair ticket information timely and accurately; follow up or resolve customer issues in a timely manner.
• Serve as the main point of contact to coordinate and respond to customers regarding training and customer events.
• Stay up to date on new technology regarding hardware and software solutions through self-guided learning, vendor training, and other resources.

Requirements

• High school diploma required; bachelor’s degree preferred.
• Previous experience in sales or customer service supporting technical products preferred; experience in construction/engineering/surveying a plus.
• Ability and eagerness to learn product technical specifications to explain the technology to customers and troubleshoot issues.
• Interest and flexibility to support the MTS team in a variety of areas that include sales and customer service.
• Strong customer service skills and a desire to solve problems and work with customers to meet their needs.
• Excellent interpersonal skills to work effectively with customers and the MTS team.
• Tech savvy with the ability to troubleshoot software and technical issues.
• Previous CAD software experience preferred.
• Must possess a valid driver’s license and maintain a clean driving record.
• Able to lift 30 pounds.
• Able to work from the Woburn office/showroom Monday through Friday, 8:00am-5:00pm, and able to travel locally.

Qualifications

Commensurate with experience.

Skills

• Product technical specifications
• Customer service
• Interpersonal skills
• Technical troubleshooting
• CAD software
• Part 107 commercial drone certification

Benefits

• Hourly rate starts at $28.00 per hour.
• Health Insurance provided with a company contribution to premium that is based on salary level.
• 401(k) with a 30% match on the first 15% the employee contributes.
• Paid Holidays
• Parental Leave