Healthcare Operations Specialist - Onsite

About the role

The Healthcare Operations Specialist will support provider credentialing, enrollment, and licensing workflows alongside the company's leadership. They will manage onshore client communications, visit local clients for relationship management, document collection, and operational support. Additionally, they will conduct product demonstrations and lead webinars, translating operational experience into compelling product narratives. Over time, they will participate in product sprint reviews, contribute domain expertise, and eventually take on product ownership responsibilities.

Responsibilities

• Credentialing, Enrollment & Licensing Operations:
  • Support provider credentialing, enrollment, and licensing workflows alongside the President & COO
  • Manage onshore client communications related to provider onboarding, enrollment status, and credentialing timelines
  • Visit local clients for relationship management, document collection, and operational support
  • Support payer contract negotiation communications — drafting correspondence, tracking responses, and coordinating follow-ups
• Product Demonstrations & Webinars:
  • Conduct product demonstrations of InCredibly, our credentialing and enrollment platform, for prospects, clients, and industry analysts
  • Lead and support webinars on credentialing operations, enrollment workflows, and industry topics
  • Translate your operational experience into compelling product narratives that resonate with healthcare administrators and practice managers
• Product Growth Path:
  • Participate in product sprint reviews, contributing domain expertise to platform development decisions
  • Over time, take on product ownership responsibilities including backlog grooming, user story development, and user acceptance testing
  • Serve as the bridge between operational reality and product design — the voice of the credentialing professional in every product conversation
• Office Operations:
  • Help keep the Chicago office running — supplies, scheduling, travel coordination, and basic administrative support

Requirements

• 3–5 years of direct experience in provider credentialing, enrollment, or licensing — at a provider organization, health plan, CVO, or MSO
• Working knowledge of CAQH, NPPES/PECOS, state licensing boards, and payer enrollment processes
• Strong verbal and written communication skills — you can explain a credentialing timeline to a CFO and a payer enrollment delay to a frustrated practice manager with equal confidence
• Organized, structured thinker who manages multiple workflows and deadlines without dropping balls
• Comfortable with technology and able to learn new platforms quickly; you form opinions about why software is built the way it is
• Willing to work on-site at our Chicago office full-time

Nice to have

• Experience with provider enrollment across multiple states or payer types (commercial, Medicare, Medicaid)
• Familiarity with Power BI, HubSpot, or healthcare analytics tools
• Experience presenting to groups — whether client trainings, team meetings, or conference sessions
• Exposure to healthcare technology platforms (credentialing software, practice management systems, EHRs)
• Bilingual English/Spanish is a plus

Benefits

• Competitive salary commensurate with experience
• Health, dental, and vision benefits
• Growth path into product management with mentorship from leadership
• Direct exposure to platform development, client strategy, and company operations