Healthcare Operations Specialist

Responsibilities

• Coordinate operational activities before orders and information are sent to warehouse teams.
• Partner with customer service, retail teams, and call center staff to ensure seamless service delivery.
• Answer patient phone calls and assist with equipment troubleshooting, oxygen equipment evaluations, and scheduling deliveries, pickups, and service requests.
• Coordinate equipment deliveries and pickups with hospice partners.
• Assist walk‑in patients with equipment returns and deliveries.
• Manage routing and dispatch activities by communicating with drivers and warehouse personnel.
• Maintain accurate documentation and communications through Microsoft 365 applications, including Teams and Outlook.
• Provide exceptional customer service while handling multiple priorities in a fast‑paced environment.

Qualifications

• Previous customer service experience.
• Strong computer proficiency and comfort learning new systems.
• Experience using Microsoft Office/Microsoft 365 applications.
• Excellent communication and organizational skills.
• Team‑player mentality with a willingness to support others.
• Ability to multitask and prioritize effectively.

Benefits

• Medical, dental & vision coverage.
• Critical Illness, Accident, and Hospital coverage.
• 401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available.
• Life Insurance (voluntary life & AD&D for the employee and dependents).
• Short and long‑term disability.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time Off/Leave (PTO, vacation or sick leave).
• Opportunity to participate in an on‑call rotation with additional compensation/stipend opportunities.
• Career growth within a large, nationwide organization.
• Positive team culture that celebrates employee achievements.
• Regular employee appreciation events, snacks, and team recognition.

Pay

The pay range for this position is $20.00 – $21.00 per hour. Compensation within this range depends on qualifications, experience, and other relevant factors.

Schedule

Standard schedule: Monday‑Friday, 8:30 AM – 5:30 PM. On‑call opportunities up to twice per week, including weekdays and weekends; some on‑call shifts may involve extended coverage periods.

Work Environment

Fully onsite position. Work location may be in a dispatch office within the warehouse or a cubicle workspace.

Job Type & Location

Contract‑to‑Hire position based in New Berlin, WI.

Application Deadline

Anticipated closing date: October 3, 2026.