Healthcare Operations Specialist

About the role

A Healthcare Operations Specialist at Craniometrix works directly on non-clinical care support, focusing on dementia-care navigation and Medicare GUIDE support for patients, families, caregivers, and providers. The role emphasizes healthcare operations specialized execution within dementia care navigation, prioritizing accuracy and traceable follow-through over speed.

Skills

• Use confidentiality and Medicare GUIDE administration confidently in healthcare operations specialized execution within dementia care navigation.
• Apply benefits support while tracking exceptions, owners, and deadlines tied to healthcare operations.
• Document decisions clearly so another teammate can follow the reasoning behind healthcare operations execution.
• Exercise sound judgment in record review, especially when escalation is required instead of assumption.

Responsibilities

• Maintain the Healthcare Operations Specialist workflow by coordinating routine non-clinical follow-up.
• Track the workflow by protecting sensitive information throughout the process.
• Own the workflow by routing clinical or policy questions to authorized staff.
• Coordinate the workflow by documenting status and next actions for authorized teammates.
• Review the workflow by maintaining accurate administrative care records.

What Matters Most

Strong performance is demonstrated through fewer avoidable corrections, timely follow-through, and records that make the next action obvious. Success is measured through healthcare operations specialized execution within dementia care navigation support.

Role Details

Full-time, associate-level position. 100% remote within the United States.

Pay

Base salary: $45,000–$68,000 per year.