Healthcare Operations Specialist

About the role

We are seeking a highly organized and detail-oriented Operations Specialist to support daily operations within a healthcare environment. This role combines administrative support, customer service, and clinical documentation responsibilities while working closely with a team of healthcare professionals. The ideal candidate is comfortable communicating with patients, managing multiple priorities, and maintaining accuracy in a fast-paced setting.

This is a Contract to Hire position based in New Berlin, WI. This is a fully onsite position.

Responsibilities

• Handle incoming and outgoing patient calls with professionalism and empathy.
• Coordinate communications between patients, healthcare providers, and internal clinical teams.
• Manage and maintain clinical documentation with a high degree of accuracy.
• Support operational workflows and administrative processes.
• Program and prepare monitoring equipment as needed.
• Schedule, track, and follow up on patient-related activities.
• Ensure all records and documentation are completed in a timely manner.
• Provide exceptional customer service while supporting patient care initiatives.
• Collaborate with clinical staff to ensure smooth day-to-day operations.

Requirements

• 2+ years of experience in a healthcare, medical, or clinical environment.
• 2+ years of experience with clinical documentation or medical records.
• Strong customer service and communication skills.
• Excellent organizational and multitasking abilities.
• High attention to detail and commitment to accuracy.
• Comfortable interacting with patients and healthcare professionals.
• Reliable with strong follow-through and accountability.
• Proficient with data entry and administrative tasks.

Preferred qualifications

• Experience supporting clinical staff or healthcare operations.
• Background in respiratory care, durable medical equipment (DME), or related healthcare fields.
• Bilingual abilities are a plus.
• Experience working in a patient-facing environment.

What we're looking for

The successful candidate will be a dependable team player who thrives in a fast-paced healthcare setting. You should be comfortable balancing multiple responsibilities, maintaining accurate documentation, and providing outstanding service to both patients and providers. If you enjoy working in a collaborative environment where organization, communication, and attention to detail are valued, we'd love to hear from you.

Schedule

Monday–Friday, 8:00 AM – 5:00 PM (on-site)

Pay

$20.00 – $21.00 per hour. Individual compensation depends on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other job-related factors.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan
• Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application deadline: October 30, 2026.