HEALTHCARE EPIC LEARNING MANAGER, CADENCE/PRELUDE

About the role

The Manager role within the Learning Department is responsible for executing strategic goals for projects to align people, processes, and values so they support and further the organization’s mission. The role is responsible for the overall Learning portfolio and program, providing leadership, coordination, and management of the applicable functions. This role supervises the team that provides support functions, as well as provides leadership in carrying out organizational strategy.

Responsibilities

• Manage multiple staff members of various levels (e.g., supervisors, professional staff, support staff) through their employment lifecycle, including their recruitment, training and development, and rewards and recognition, and performance coaching and management.
• Provide coaching and support continuous learning for staff on topics relevant to their job.
• Manage and coordinate team objectives, processes, resourcing, tasks, and projects; organizing the team’s tasks and projects and tracking productivity and schedules to measure against set goals and initiatives.
• Ensure that goals are aligned with OCHIN strategic direction, and that projects and project tactics align with organizational goals.
• Optimize, maintain, and ensure staff are adhering to standards, including corporate policies, team standard operating procedures and service level agreements with our members, with a clear process for consistent delivery of status reporting for project progression.
• Monitor data and analyze for risks and issues, recommending prevention and mitigation steps while ensuring escalation processes are followed when deadlines or SLA experiences are at risk.
• Build and maintain strong relationships with members and staff at all levels of the organization, navigating conversations with diverse perspectives while maintaining trust and respect.
• Partner with key stakeholders across the organization to optimize work utilizing key performance indicators and survey data for overall organizational success. This may include collecting information, analyzing themes, and proposing project priorities for executive review and approval.
• Communicate team decisions, outcomes, accomplishments, performance, learnings, best practices and regulatory findings to ensure understanding and delivery of professional education.
• Act as an escalation point for after-hours support to other departments internally.
• Design, implement, support, and continually improve OCHIN’s Learning Programs through evaluation, quality and process improvement, training, coaching, tracking, dissemination, publications, and visual management.
• Inform the creation and fulfillment of statements of work for learning and stabilization & maintenance services, including but not limited to the following: training, facilitated improvement sessions, design and discovery sessions, workforce augmentation, coordination of virtual/onsite resourcing and overall success of Learning.
• Travels onsite to members to effectively support members, manage staff, and provide feedback and improvement opportunities for at the elbow support of our members.

Requirements

• Minimum 6+ years of progressive growth in the healthcare field.
• Minimum of five (5) years of supervisory experience or leadership roles within healthcare operational teams highly preferred.
• Bachelor’s degree in IT, healthcare, health informatics, related field, or equivalent experience; master’s degree preferred.
• A keen sense of excellent customer service and how to deliver it effectively in all situations.
• Strong leadership skills, in support of the organization’s needs.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office suite.
• Proficiency in Smartsheet or similar project management system preferred.
• Experience working training and curriculum design.
• Epic certification or proficiency in Cadence and/or Prelude is preferred.
• Executive level consulting/advisement preferred.
• 6+ years of experience in Cadence/Prelude.
• 5+ years of direct learning or training experience.
• Travel up to 15% may be required to attend OCHIN organizational events or provide onsite member services.

Physical Requirements/Work Environment

Constant interpersonal skills, teamwork, and customer service. Frequent creativity, mentoring, presentations/teaching. Occasional decision making and independent judgment or action. Reading, speaking, writing, and understanding English. While performing the duties of the job, the employee is regularly required to sit for long periods of time; stand and walk; use hands to finger, handle or feel; reach with hands and arms. This position requires a virtual home-office environment, working remotely and will require that employees be on camera for all virtual meetings. The role routinely uses standard office equipment such as computers and mobile devices.

Covid-19 Vaccination Requirement

To keep our colleagues, members, and communities safe, OCHIN requires all employees—including remote employees, contractors, interns, and new hires—to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.

Work Location and Travel Requirements

OCHIN is a 100% remote organization with no physical corporate office location. Employees work remotely from home and many of our positions also support our member organizations on-site for new software installations. Nationwide travel is determined based on OCHIN business needs. Please inquire during the interview process about travel requirements for this position.

Work From Home Requirements

• Ability to work independently and efficiently from a home office environment
• High Speed Internet Service

Salary Description

Min- $119,571
Mid-point- $155,443
Max- $191,314