Health Unit Coordinator - NICU

About the role

The NICU is seeking a Health Unit Coordinator to serve as the first point of contact for patients, families, friends, and visitors, providing a welcoming and resourceful presence while coordinating workflow, data, and communications for the department.

Responsibilities

• Provide outstanding communication and problem‑solving skills as a highly visible team member.
• Coordinate workflow, data, and communications for the NICU.
• Manage patient flow, patient data entry, and order entry.
• Handle charge capture and revenue management.
• Perform low‑level troubleshooting for computer devices.
• Deliver a “Something More” experience to patients, physicians, and other customers.

Qualifications

• Education: Minimum High School Diploma; Preferred: One year of college coursework or higher‑level training.
• Credentials/Licensure: Minimum N/A; Preferred: N/A.
• Related Experience: Preferred Health Unit Coordinator Certification; Minimum N/A; Preferred: One year of experience in Hospital, Medical Registration/Billing or Health Unit Coordinator roles.

Skills and Abilities

• Knowledge of medical terminology.
• Good computer and data entry skills.
• Strong customer service and interpersonal skills.
• Ability to work with interruptions while maintaining excellent customer focus.
• Organizational and multi‑tasking skills; attentive to detail.
• Professional presence and vocabulary; pleasant and helpful demeanor.
• Computer competency: familiarity with standard desktop/Windows‑based systems, email, e‑learning, intranet, navigation; ability to use other software required for essential functions.
• Physical/mental requirements: sitting and standing for extended periods; extensive computer work; perform detailed tasks; work with interruptions and changing priorities; multi‑task; utilize fine motor skills; near vision and hearing; ability to speak loud or soft; walk, bend, stoop; use computer, keyboard, phone; maneuver patient care equipment frequently.

Schedule

Full‑time position (36 hours per pay period) on day shift. Three 12‑hour shifts per week with weekend and holiday requirement. Shift hours are 7:00 am – 7:30 pm; flexibility in hours can be accommodated.