Health Unit Coordinator- Acute Neuroscience

We specialize in putting broken bodies back together and making them work like new. Our 28-bed orthopedic and trauma unit is an incredibly exciting place to work—chock full of challenge—and a unique opportunity to work with the best in an interdisciplinary team. Our unit is an integral component of a leading trauma program, and our Chief of Orthopedics is nationally renowned for quality care. We provide an environment that supports personal and professional growth with opportunities to advance up the clinical ladder. This unit has also received the Beacon Award for Excellence designated by the American Association of Critical-Care Nurses (AACN).

About the role

Provides clerical and administrative support to the nursing staff of an inpatient medical unit. Work is performed in accordance with UNC Healthcare policies and procedures under the direction of a nurse manager.

Responsibilities

• Ensures that services outlined on orders are communicated in a timely manner to appropriate staff in the work unit and throughout the hospital in accordance with UNCHCS policies. Follows up in accordance with established procedure.
• Transcribes physician orders based on priority and order type. Ensures that physician orders are accurately conveyed to the servicing departments in a timely manner.
• Reviews orders for logic, clarity, and completeness to ensure that orders are consistent with established procedures and policy. Brings inconsistencies to the attention of clinical practitioners.
• Coordinates return appointments for patients.
• Uses multiple hospital support tools, including transportation-tracking system, pager system, Intranet. Sends and receives items via tube system.
• Uses clinical software and support materials such as armbands, signs, labels, MAR, Kardex, and printed requisitions.
• Maintains patient chart in complete and accurate universal chart order, files in appropriate sections, and ensures all forms contain appropriate patient identification.
• Processes charts appropriately for admission, transfer, diagnostic/operative procedures, discharge, and death.
• Orders office or patient care supplies within budget constraints and maintains inventories of unit supplies and equipment.
• Maintains unit communications equipment including printer, mobile laptop computers, and fax.
• Conducts unit audits, safety checks, and routine maintenance of office equipment.
• Functions as a clerical resource in the nursing unit and is knowledgeable about hospital policies and procedures.
• Ensures that the nursing unit is clean and orderly.
• Performs other general office support duties as required.
• Supports the healthcare team with information and administrative support.
• Answers and directs telephone calls from visitors, staff, and patients.
• Answers patients' call system.
• Relays messages for patients, families, physicians, nurses, and other staff from multiple departments.
• Maintains confidentiality of all patient information.
• Creates and maintains electronic documents in MS Office.

Requirements

• High school diploma or GED required; higher-level degree may satisfy this requirement.
• One (1) year of clerical or customer service experience preferred.

Schedule

• 36 hours per week, rotating 12-hour shifts (7am - 7:30pm and 7pm - 7:30am).
• Weekend and holiday rotation.
• Requires ability to attend a weeklong orientation (Monday through Friday, 7:30am-5:00pm) offered every two weeks.

Benefits

• Extensive benefit package including PTO hours, accrued based on the number of worked hours.

Pay

$18.00 - $24.66 per hour (Hiring Range). Pay offers are determined by experience and internal equity.