HEALTH TECH (TELEHEALTH CLINIC

About the role

The Health Technician (Telehealth Clinical) serves in a generalist role to support and manage telehealth operations and is typically stationed at a clinical care delivery site such as the LaCrosse location.

Responsibilities

• Supporting clinical telehealth encounters for both the patient and provider locations by serving as the telepresenter per scope of practice
• Functioning as an imager and data manager for telehealth store and forward applications
• Managing real time clinical telehealth events - providing patient education - and providing technical and administrative support of telehealth operations
• Providing technical support to end-users
• Scheduling simple and complex intra-facility and inter-facility telehealth appointments
• Installing - configuring - maintaining - and troubleshooting technology - and performing a variety of program support duties as assigned
• Preparing the clinical environment - which may include preparing medical and telecommunications equipment to be used for clinical examination and treatment
• Taking measures to ensure patient care is delivered safely by following appropriate procedures for the cleaning of clinical equipment and the care environment while following all patient safety guidelines - protocols - and procedures
• Screening patients for Telehealth modality and referring patients that do not meet established criteria to appropriate care
• Ensuring assigned telehealth technologies are secured - ready for use - and accounted for by preparing and tracking maintenance work orders - information systems - inventory records - and communicating with National Telehealth Technology Help Desk to facilitate troubleshooting - repair - and coordination of replacement equipment as necessary
• Arranging and completing test video calls with Veterans to prepare the Veterans for clinical encounters using telehealth technologies
• Ensuring information and resources are maintained for local and remote telehealth providers so they can effectively execute contingency and emergency plans

Qualifications

U.S. Citizenship: Must be a citizen of the United States

English Language Proficiency: Must be proficient in spoken and written English

Experience: You must possess one (1) year of experience in a health care field that demonstrates your ability to perform the work or provides you with an understanding of the work such as - but not limited to - a medical or clinical assistant (or technician) or health technician

or Education: You must possess four (4) academic years above high school leading to a bachelor's degree with courses related to the occupation such as - but not limited to - courses in medical terminology - anatomy and physiology - introduction to health records - etc (Transcripts Required)

or Experience and Education Combination: