HEALTH SUPPORT SPECIALIST - 64006299 1 1

Requisition No: 878800 | Agency: Department of Health | Pay Plan: Career Service | Position Number: 64006299 | Posting Closing Date: 08/05/2026

About the Role

This position will be available to work as a Health Support Technician in all WIC clinic locations in a 10-county region. The incumbent will be required to work at various sites with scheduled or advance notification of changes. This is a highly skilled position requiring an expert understanding of the Federal WIC Program and the use of the WIC FL-WiSE data system with minimal supervision. The role involves promoting cooperation, courtesy, and teamwork in a diverse environment while maintaining confidentiality of health records as governed by state and federal laws.

Responsibilities

• Maintain current knowledge of Federal WIC program regulations, including WIC memos, WIC FL-WiSE clinic manual, and the FL WIC Manual DHM 150-24.
• Collect and document client demographics, including email addresses.
• Accurately assess and record income, demographic, and other information to determine WIC program eligibility; advise participants of their rights and obligations according to federal guidelines.
• Ensure accurate completion of Florida voter registration documentation and forms.
• Issue WIC EBT card benefits.
• Conduct secondary low-risk nutrition education contacts with WIC clients.
• Assist in decreasing non-participation by contacting clients for appointments who appear on reports such as No Show and Clients eligible for benefits reports; document all attempts and successful contacts.
• Complete required end-of-month reports and daily formula inventory.
• Assume a leadership role for assigned WIC clinic to ensure all monthly reports are completed and submitted on time.
• Obtain accurate height and weight measurements for women, infants, and children.
• Perform hematocrit/hemoglobin testing and record results electronically; clean equipment and area where blood work is done daily while maintaining “universal precautions.”
• Follow established guidelines and standards for safety in handling equipment, biological specimens, and waste products to prevent exposure to bloodborne pathogens.
• Assess immunization status and complete lab/anthro and immunization sections in FL-WiSE.
• Travel for up to two hours as a team in a state or rented vehicle; hold a valid driver’s license to drive vehicles to assigned clinics daily.
• Follow all procedures listed in Vehicle Operation Policy (DOHP 250-12-18); accurately and completely fill out DH1345 for each trip.
• Responsible for fueling vehicles, maintaining vehicle cleanliness, and reporting any maintenance issues immediately to administration staff.
• Promote and support breastfeeding initiatives.

Requirements

• Valid Driver’s License.
• Ability to deal with the public in a tactful and courteous manner.
• Ability to maintain effective customer service skills in stressful situations.
• Ability to prioritize, organize, and schedule work assignments.
• Ability to establish and maintain effective working relationships with others.
• Ability to lift 15-20 lbs.
• Experience providing customer service.
• Successful completion of Florida Paraprofessional Training modules (preferred).

Qualifications

This position requires the ability to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

Where You Will Work

DOH-Alachua, 224 SE 24th Street, Gainesville, with travel up to 25%.

Pay

$34,760 - $34,900 annually.

Benefits

• Annual and sick leave benefits.
• Nine paid holidays and one personal holiday each year.
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
• Retirement plan options, including employer contributions (www.myfrs.com).
• Flexible Spending Accounts.
• Tuition waivers.
• Additional benefits available (www.mybenefits.myflorida.com).