HEALTH INFORMATION SPECIALIST - 64051386

Your Specific Responsibilities

• Works independently at the front desk answering phones, screens and directs incoming calls and messages to the appropriate party according to office policy.
• Greets clients and visitors in a prompt and pleasant manner, determines their needs and responds accordingly.
• Interviews clients and gathers necessary information to determine financial eligibility for services.
• Copies and updates personal and financial information (insurance cards, etc.) obtained from the clients certifying re-eligibility as required.
• Records and updates client demographic information completely and accurately into the Health Management System (HMS).
• Schedules patient appointments according to policy.
• Acts as an interpreter when requested.
• Cashier’s services for clients which includes charging from super bill, collection of fees, balancing through the Health Management System (HMS) billing function, which identifies cash collections, billings to Medicaid, Medicare, Private Insurance, or other third-party payment sources.

As Assistant to the Records Management Liaison Officer (RMLO)

• Retrieves, date stamps & reviews incoming correspondence delivered by courier;
• Responds to telephone and face-to-face inquiries about correspondence that is processed;
• Assists clients in completing authorization for release of medical records;
• Prepares letters and invoices in response to requests for release of medical records. Ensures that certified mail is used for all correspondence containing patient protected health information.
• Faxes information to outside agencies upon receipt of properly completed release forms.
• Collects pertinent data related to the workflow and processing of requests.
• Accepts court orders and subpoenas if delivered by process servers.
• Assists the RMLO in providing guidance to staff in all programs as it relates to release of information.
• Maintains, retrieves, and files confidential medical records.
• Processes medical record releases, reviewing for completeness prior to the release of confidential information.
• Handles all request for record copy in a timely manner and in accordance with DOH Policy.

Provides Clerical Support

• Manages and routes emails;
• Assists in the scheduling and/or organizing and/or arranging of meetings at the Moore Haven facility;
• Attends and participates in Quality improvement Activities, in-Service programs and general staff meetings.

Deputy Registrar for Hendry and Glades Counties

• Performs all vital statistics functions in accordance with the Chief Deputy Registrar Operations Manual, the Vital Records Registration Handbook and Florida Statute 382.
• Affords assistance to other Deputy Registrars as needed.
• Performs other related duties as assigned, including assisting with incoming and outgoing mail, and the courier bag.
• Serves as a backup to process outgoing and incoming US mail and packages, processes deliveries to the correct department. Reports all problems immediately using the chain of command.

Appointment Scheduling

• Aids professional staff in coordinating clinic scheduling as necessary, including Family Planning, child and adult immunizations, and Refugee Health.
• Updates Health Management System (HMS) to reflect scheduling changes.
• Functions as the clerical liaison with medical staff in serving clients from an interdisciplinary approach.

Dental Billing

• Retrieves signed authorization from case Manager.
• Scheduling new patient appointments according to the policy.
• Charging from the dental superbill.
• Balances through the Health Management System (HMS) which identifies cash collections, billings to Medicaid, Medicare, Private Insurance, or other third-party payment sources.
• Assures the service codes and service description are coinciding with the billing.
• Reschedules missed appointments.
• Verifies the patient has Ryan White insurance.

Required Knowledge, Skills, and Abilities

• Knowledge of principles and processes for providing customer and personal services including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques.
• Knowledge of administrative and clerical procedures and systems.
• Talking to others to effectively convey information.
• Ability to work with diverse individuals.
• Ability to resolve friendly and unfriendly situations when interacting with the public.
• Ability to collect and compile information.
• Ability to complete a task or work assignments with little or no guidance.
• Ability to interpret policies and procedures.
• Ability to resolve issues independently.
• Ability to work with others.
• Ability to prepare written material without assistance.
• Ability to question individuals.
• Prioritize and meet deadlines.
• Ability to identify area not flowing appropriately.

Qualifications

• Willing to work during or beyond normal work hours or days in the event of an emergency.
• Have a High School Diploma or an equivalent GED.
• A minimum of two (2) years of clerical or public contact experience in a clinic or hospital setting.
• Handled cash payments and balanced a cash drawer.
• Fluent in Spanish whether it’s writing, reading, or speaking the language.

The Benefits of Working for the State of Florida

• Annual and Sick Leave benefits.
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com);
• Flexible Spending Accounts.
• Tuition waivers.
• And more!

Additional Information

• Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.
• This position requires a security background check and/or drug screening and participation in direct deposit.
• Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.
• The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.
• Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.
• All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English.
• The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.
• Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287).
• The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
• VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment.