Health Services Coordinator/Scheduler

About the role

Touchmark on West Prospect is Appleton’s leading full-service senior living community, dedicated to enriching the lives of residents through exceptional care, hospitality, and service. We are seeking a Health Services Coordinator/Scheduler to support the daily operations of our Health Services department.

Responsibilities

• Create, post, and maintain staffing schedules using Dayforce
• Cook up staffing needs while minimizing overtime and ensuring appropriate coverage
• Track attendance, schedule changes, and certification renewals for nursing team members
• Support recruitment efforts by coordinating and participating in caregiver interviews
• Absorb onboarding and training of new Health Services team members
• Manage department records, filing systems, and administrative tasks
• Handle on-call staffing responsibilities as assigned
• Coordinate with team members, agencies, residents, and families to support quality care
• Absorb medication cycle fill processes and supply ordering
• Absorb support the Health Services Director and nursing leadership with operational and administrative needs

Requirements

• A high school diploma or equivalent
• At least one year of clerical or administrative experience
• Two years of scheduling, staffing coordination, healthcare, or direct patient care experience preferred
• Strong organizational and multitasking skills
• Proficiency with Microsoft Office, including Excel and Word
• Ability to work independently, prioritize competing demands, and solve problems effectively
• Professional communication skills and commitment to confidentiality
• Genuine interest in working with older adults and supporting resident care

Qualifications

• Experience in senior living, healthcare staffing, or workforce scheduling
• Knowledge of Dayforce or similar workforce management systems

Skills

• Organizational and multitasking skills
• Microsoft Office proficiency (Excel, Word)
• Independent problem-solving ability
• Effective communication skills
• Interest in working with older adults

Benefits

• Paid time off (including holidays)
• Health, dental, and vision insurance plans for employees and eligible dependents
• Education assistance
• Bonus and retirement plans
• Health care, dependent care, and commuter
• Supplemental insurance options
• On-Demand Pay
• Employee Assistance Program