Health Services Coordinator

Under the general direction of the COHE Manager, the Health Services Coordinator (HSC) plays a critical role within the COHE by working directly with injured workers, employers, health care providers, and other program participants to navigate the WA worker's compensation system. This work includes functioning as a liaison on behalf of the attending provider, and facilitating communication between the injured worker, employer, and claim manager ensuring questions and issues are addressed.

Responsibilities

• Act as a liaison between injured workers, employers, health care providers, and claim managers
• Facilitate communication to address questions and issues within the WA worker's compensation system
• Navigate program participants through the worker's compensation process
• Data management and tracking
• Complete care coordination or similar documentation
• Analyze and communicate provider, care coordinator, and best practice reporting data

Requirements

• Bachelor's Degree or, if no Bachelor's Degree, 7 years of experience in direct patient care, return-to-work coordination, occupational health care, or equivalent experience (direct patient care includes nurse, medical assistant, nurse navigators, and existing care coordinators, but does not include referral coordinators, schedulers, or clinical administrative staff)
• Successful completion of L&I required training and testing; must maintain a record with no reported issues from the L&I agency within 30 days of hire
• 3 years of experience in direct patient care, return-to-work coordination, occupational health care, or equivalent experience
• Experience in data management and tracking
• Experience in completing care coordination or similar documentation

Preferred Qualifications

• Master's Degree
• 1 year of experience as a Vocational Counselor, Nurse Case Manager, or accredited Case Manager working with injured workers in an industrial insurance system or health care setting, or equivalent experience in a health care setting such as a Physical Therapist or Occupational Therapist

Benefits

Providence offers a comprehensive benefits package including:

• Retirement 401(k) Savings Plan with employer matching
• Health care benefits (medical, dental, vision)
• Life insurance
• Disability insurance
• Time off benefits (paid parental leave, vacations, holidays, health issues)
• Voluntary benefits
• Well-being resources

Pay

The pay range for this position is $26.83 - $41.04 per hour. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Schedule

• Full time
• Day shift

Work Location: St Lukes Rehab-Spokane, WA Spokane, 711 S Cowley St. On-site workplace type.