Health Security Dispatcher

About the role

This position is based at the University Medical Center, a level 1 trauma center environment which is nationally ranked and recognized for academic research, quality standards and overall patient experience. Security Dispatchers are responsible for providing dispatch services for multiple University of Utah Health facilities. The incumbent uses multi-line telephone and computer systems to receive and relay information to the appropriate units and Security Teams, then creates and logs incident details using electronic dispatch systems.

Responsibilities

• Answer and triage emergency and non-emergency calls from staff, patients, and visitors
• Operate and maintain proficiency with radio systems, telephone systems, dispatch software and security technologies
• Maintain working knowledge of hospital and clinic geography, unit designations, critical care areas and access routes
• Dispatch security personnel and coordinate response based on priority, location, and available resources
• Maintain real-time situational awareness of hospital operations, incidents, and officer activity across multiple facilities
• Monitor CCTV, alarms, access control systems, and life safety systems; initiate appropriate response
• Support emergency operations, including hospital codes, lockdowns, and critical incidents
• Serve as the central communication hub between security, clinical staff, leadership, and external emergency services
• Document incidents, dispatch activity, and communications accurately in CAD/dispatch systems
• Provide clear, concise radio and phone communication, including management of emergency radio traffic
• Follow established protocols for incident escalation, emergency notifications, and system downtime procedures
• Maintain