Medical Emergency Dispatcher

Duties and Responsibilities

• Provides emergency communication reception and dispatching services. Determines the nature of the emergency in accordance with established guidelines.
• Determines the response and services to be rendered based upon the emergency call received and dispatches the correct emergency team based upon the information received.
• Maintains constant liaison with the scene of the emergency to include; fire officials, police, Command Duty Officer, and any other unit control centers involved with the emergency until official termination of the incident.
• Determines which calls need immediate attention during periods of multiple emergencies and prioritizes calls based on the needs of the caller.
• Maintains an activity log of all significant daily events, emergencies, processes, or notifications received through the communication center.
• Maintains maps, checklists, online data logs, and charts. Operates and maintains telephones, radios, automated data processing equipment, printers, and other devices installed in the dispatch center.
• Operates and monitors radio and telephone communications with police, fire, and hospital units during emergencies. Refers non-emergency callers to appropriate agencies as needed.
• Receives, relays, and transfers phone calls and documents messages. Operates Hospital Code Alarm system. Receives and processes all significant information received in accordance with established protocols. Operates WRNMMC paging system to make announcements.
• Prepares and maintains reports and records relating to emergency responses. Prepares an incident report for the locally utilized database management system, using correct codes and categories in the preparation of the report in accordance with locally established guidelines.

Special Qualifications

• Knowledge of standardized computer operations.
• Knowledge of the logs, reports, and filing procedures to perform necessary operator logging and documentation.
• Knowledge and skill to coordinate the work of the E-911 center with installation-wide emergency services and other offices having a relationship.
• Knowledge of basic emergency medical techniques and procedures sufficient to relay appropriate information to callers and emergency response teams.
• Ability to analyze information given over the telephone in emergency situations.
• Ability to communicate and interact orally with a variety of individuals in emergency situations.