Medical Services Dispatcher

About the Role

This position may require temporary relocation to other TONHC facilities: Sells Hospital, Santa Rosa Health Center, San Simon Health Center, and San Xavier Health Center. The Medical Services Dispatcher is responsible for receiving medical emergency and non-emergency calls, recording significant information, and dispatching field unit vehicles, equipment, and personnel via radio, telephone, computer, and other communications equipment.

Responsibilities

• Answers incoming emergency and non-emergency calls for medical services.
• Handles or directs calls to appropriate contacts based on experience, training, policies, and procedures.
• Dispatches, assigns, and schedules field unit vehicles, equipment, and personnel.
• Compiles and maintains information for EMS logs and reports.
• Gathers and distributes information covering the scope of EMS services.
• Collects, analyzes, and prioritizes information received.
• Transmits, records, and receives messages between divisions of own agency and other law enforcement agencies as needed.
• Maintains and ensures that computer and radio equipment is operational and functional at all times.
• Conveys phone messages, responds to requests from other employees and the public, and provides routine public information.
• Performs other job-related duties as assigned and contributes to a team effort.

Requirements

• High School Diploma or General Education Diploma.
• Two years of work experience as a communications operator or dispatcher, or an equivalent combination of training, education, and work experience in communications.
• Must possess and maintain a current EMS Dispatcher certification from an accredited EMS training program/course.
• Must have current certification in Cardio Pulmonary Resuscitation (CPR).
• Upon recommendation for hire, a criminal background and a National FBI fingerprint check are required.
• 39-month driving record check; must possess and maintain a valid driver's license (no DUIs or major traffic citations within the last three years).
• If required, must meet the Tohono O'odham Nation tribal employer's insurance requirements to receive a driver's permit to operate program vehicles.
• Based on department needs, may be required to demonstrate fluency in both the Tohono O'odham language and English as a condition of employment.

Skills

• Knowledge of the Tohono O'odham culture, customs, and traditions.
• Knowledge of federal, state, tribal laws, regulations, and requirements.
• Knowledge of the appropriate use and care of radio, telephone, computer, and other communications equipment.
• Knowledge of the regulations, policies, and procedures associated with the operations and provisions of EMS Services.
• Skill in preparing clear, concise, accurate, and complete written reports.
• Skill in providing superior customer service to external and internal customers.
• Skill in communicating effectively, courteously, and clearly, speaking distinctly, and responding promptly.
• Ability to communicate effectively orally.
• Ability to operate radio communication equipment.
• Ability to remain calm and handle emergency situations.
• Ability to exercise tact and diplomacy in emergency situations.
• Ability to handle psychological stresses of work.
• Ability to establish and maintain positive and effective working relationships with the general public, tribal government, and other law enforcement and Public Safety agencies.
• Ability to maintain privileged confidential information.
• Ability to work independently and meet strict timelines.
• Ability to work extended hours, weekends, and holidays.