Health Program Supervisor - Office of Health Equity

About the role

The Health Program Supervisor oversees and coordinates the overall functions of a health program, ensuring quality control, customer/client satisfaction, and program effectiveness. This role implements and monitors policies and procedures related to local, state, and federal regulations and standards.

Responsibilities

• Ensure quality and accuracy in the implementation of public health programs and services
• Aid in identifying funding opportunities and developing funding proposals
• Monitor budget revenues and project changes in expenditures
• Assure that programs follow Departmental, County, State, and Federal regulations, requirements, policies, and procedures
• Respond to requests for financial, programmatic, service, or outcomes data
• Supervise, direct, and evaluate the performance of staff within assigned program area
• Collaborate effectively with external agencies in program area
• Provide leadership for assuring and coordinating the availability of program services in the community

Requirements

• Minimum of four years of public health, healthcare, and/or related experience
• Bachelor’s degree in public health or a field related to the program area, such as Nutrition, Public Administration, Social Work, Emergency Preparedness, Health Administration, or a related field. Combination of relevant education and relevant experience accepted.
• Requires a valid North Carolina or South Carolina Driver's License and County Driving Privileges
• Preferred qualifications include experience managing/community engagement/leading coalitions in a healthcare environment, knowledge/skills in grant/contract preparation and administration, and familiarity with North Carolina public health policies, procedures, and mandates.

Qualifications

• Knowledge of principles and practices of public health
• Grant/contract preparation and administration
• North Carolina public health policies, procedures, and mandates
• Intake procedures and protocol
• Fee and billing policies
• Best practices in public health outreach, including implementation of prevention programs, referrals to community health care providers, social service, and advocacy agencies, and emergency preparedness plans
• HIPAA compliance standards and all aspects of client privacy practices
• Evaluating health trends and risk factors of target populations
• Principles and practices of quality improvement and quality assurance
• Providing customer service
• Applying and interpreting applicable laws, rules, regulations, and procedures
• Oral and written communication at all levels of responsibility including clients and their families
• Preparing a variety of reports and documentation
• Assessing consumer needs, problems, and progress

Skills and Abilities

• Building Trust: Interacting with others in a way that instills confidence in one’s intentions and those of the organization
• Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships
• Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
• Customer Focus: Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers’ and own organization’s needs
• Decision Making: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences
• Initiating Action: Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive
• Managing Work: Effectively managing one’s time and resources to ensure that work is completed efficiently
• Planning and Organizing: Establishing courses of action for self and others to ensure that work is completed efficiently

Physical Demands

Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Disclaimer Statement

This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.