Health Center Supervisor

Primary Accountability

The Health Center Supervisor is responsible for the direct supervision of staff members and daily operations of the health center.

Description Of Primary Responsibilities

• Provides supervision to departmental staff
• Demonstrates successful leadership by selecting and building talent
• Responsible for performance management of assigned staff, including recognition, performance evaluations, formal coaching and counseling, and making decisions or recommendations regarding necessary disciplinary actions
• Responsible for making recommendations regarding hiring or firing, and the advancement and promotion of assigned staff or any other change status of assigned staff
• Demonstrates core leadership behaviors and team one approach
• Communicates with staff
• Builds a successful team and aligns team performance
• Provides and/or ensures employees receive instruction/training needed to successfully complete their assigned job responsibilities while ensuring compliance with training plan
• In addition to onboarding, provides on the job training to develop employees and provides/arranges for remediation when necessary
• Manages work of assigned team
• Sets up and assigns duties to employees and provides daily guidance and supervision based on manager’s operational direction
• Monitors staff performance, department staffing, and mitigates and resolves any issues preventing goal attainment, providing constant feedback to manager
• Ensures that employees are aware of and adhere to company workflows, procedures, and policies
• Immediately corrects actions or behaviors outside of company policies and procedures
• Identifies trend offenses, reporting as frequently as necessary to the manager based on severity of offense
• Recommends workflow and procedure changes based on observations from the floor
• Aids manager in ensuring department expenses stay within budget
• Maintains compliance with all employee related reporting and tracking
• Collaborates with Manager, develops, implements and tracks operational plans to improve and meet health center performance goals
• Through operational reports and staff feedback, identifies opportunities, makes recommendations to Manager and implements strategies for improving customer service, patient throughput and patient flow
• Ensures patient information is collected, verified, updated and financial options reviewed and offered to patients during the registration process
• Ensures insurance eligibility verification is completed through appropriate verification source
• Understands and is able to perform legal documentation and chart completion according to policy and procedures
• Completes periodic chart audits to ensure the Health Center remains audit ready
• Conducts health center rounding to ensure customer service is at its highest level and team rapport and compliance with OSHA, Joint Commission and/or accrediting bodies, regulatory agencies and infection control guidelines
• Completes the Health Center Checklist and follows up on outstanding issues
• Handles patient complaints
• Affords patient and develops solutions to problems
• Collaborates with other department supervisors when needed to resolve patient issues
• Ensures all relevant logs are properly maintained
• Ensures sterilization, medication, AIC, crash cart, OC for glucose, refrigerator, and oxygen tank logs are accurately maintained
• Ensures supplies, medication, forms and equipment are ordered and in stock
• Participates and assists with facilitating staff meetings
• Affords efficient patient flow by coordinating the front and back office and ancillary services throughout the health center
• Utilizes the dashboard and other metric tools to ensure patients flow through their visit in an efficient manner, including reducing wait times
• Ensures appointment schedules are maximized and spread throughout the shift
• Ensures that staff follows operational workflows related to registration, eligibility, copay collections, vitals, referrals and clinical procedures
• Presents and posts staff schedules at least one month in advance
• Administers the initial and annual skills/competency assessments
• Adheres to the Attendance and Absenteeism Policy, recognizing that regular attendance is considered an essential function of all FHCN positions

Primary Attributes

• Professional & Technical Knowledge: Effective June 1, 2026, all individuals hired into the role must:
• Possess proficiency in written and verbal communication, basic mathematics, computer applications, and technical systems frequently acquired through one of the following:
• Completion of an Associate’s Degree program with a recognized major and a minimum cumulative GPA of 2.5;
• A combination of relevant experience and completion of a high school diploma with a minimum cumulative GPA of 2.5, or General Educational Development (GED) with a minimum overall score of 162.5, and healthcare-related knowledge frequently acquired through completion of a trade school, para-professional, or certificate-type program.
• If an individual has completed a degree at a higher level than required by the role and had a stronger GPA in that program, they may provide proof of GPA from that degree in lieu of the high school diploma or Associate’s degree.
• Have a minimum of two years of leadership experience or five years of progressively greater responsibility or significant contributions to projects and initiatives that demonstrate leadership skills.
• Have a minimum credit score of 650.
• Technical Skills: Ability to prepare more complex documents in Microsoft Word, including creating tables, charts, graphs and other elements.
• Ability to use Microsoft Excel to analyze data, including the use of formulas, functions, lookup tables and other standard spreadsheet elements.
• Ability to develop sophisticated presentations in Microsoft PowerPoint, including the use of embedded objects, transitions and other elements.

Licenses & Certifications

• Requires Medical Assistant/LVN Certification at locations without a Floor Supervisor.

Communications Skills

• Job duties require the employee to effectively communicate, verbally and in writing, their opinions and extrapolations of information they collect and synthesize/analyze.
• Responsible for the resolution of conflicts that may arise because of disagreements between employees, between employees and customers/clients, or with the public, other legal entities or governmental authorities.
• Compiles, analyzes and prepares information in an effective written form, including correspondence, reports, articles or other documentation.
• Effectively conveys technical information to non-technical audiences.

Physical Demands

• The physical demands described in this job description are representative of those that must be met by an employee to successfully perform the essential functions of this position.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this position, the employee is regularly required to sit and type.
• The employee frequently is required to stand or walk; and occasionally squat, kneel, and reach above and below shoulder height to lift and/or move items up to 20 pounds.

Pay Scale

Min Salary Rate: $70,304.00
Max Salary Rate: $108,967.10