Health Center Concierge
Full-time Health Center Concierge
Premise's mission is to help people get, stay, and be well. We hope you will join us in our mission and experience why amazing health starts with amazing healthcare.
Essential Functions
- Greets patients with a smile and may assist them through the registration process
- Extends a warm and caring approach to all patients with a respect for diversity
- Keeps patient informed of wait times and manages visit expectations
- Helps patients navigate the health center and escorts patients as needed
- Ensures health centers uphold Premise brand standards by posting only branded and approved materials, and maintaining a welcoming appearance
- Researches a patient’s outstanding out of pocket expenses and resolves errors
- Resolves eligibility problems, incorrect claim charges and claim denials
- Resolves questions about whether services are condition specific or related to preventive care
- Carefully coordinates information flow of benefits between dental, medical and other healthcare providers within the medical community
- Affirms correct application of specialist provider network status
Care Coordination
- Coordinates referrals for patients through insurance and other physician offices or specialists
- Facilitates the transfer of medical records and lab results
- Might assist in the arranging of DME equipment following a discharge from the hospital
- Facilitates the reviewing of test results with another physician for diagnosis confirmation
- Coordinates and makes arrangements for diagnostic tests
- Coordinates care for patients with complicated medical issues
- Fosters communications and coordinates benefits with insurance companies with the goal of creating a smooth patient centered experience
- Might require other duties as assigned
Job Requirements
- High School diploma/GED
- Prior experience preferred
What We Offer
- Full-time role with competitive benefits
- Generous PTO
- A flexible schedule that supports work-life balance
- Variety in your day-to-day responsibilities
- A supportive, mission-driven team environment
Schedule Details
- 10-hour shifts / 4-day work week
- Rotating between two shifts:
- A Shift: 6:45 AM – 5:15 PM
- B Shift: 8:30 AM – 7:00 PM
- Weekend rotation: One every 5 weeks (Saturday or Sunday, 8:00 AM – 6:00 PM)
- Holiday rotation: Required to work at least two holidays per year
Additional Information
Job Requirements: High School diploma/GED Preferred Experience: Prior experience preferred.
Additional Benefits: Premise offers full-time team members benefits including medical, dental, vision, life and disability insurance, a 401(k) program with company match, paid holidays and vacation time, a company-sponsored wellness program, EAP, access to virtual primary care and virtual behavioral health at no cost for team members and their dependents. Additional benefits can be viewed here: https://jobs.premisehealth.com/benefits.
Premise is an equal opportunity employer; we value inclusion and do not discriminate based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy and related conditions), gender identity or expression, sexual orientation, age, physical or mental disability, genetic information, past, current or prospective service in the uniformed services, or any other characteristic protected under applicable federal, state, or local law.