Health Center Concierge

About the role

As a Full Time Health Center Concierge, you'll provide care to client employees in our Health Center located in Celebration, FL. You'll be part of a supportive, mission-driven team environment.

Responsibilities

• Greets patients with a smile and may assist them through the registration process
• Extends a warm and caring approach to all patients with a respect for diversity
• Keeps patient informed of wait times and manages visit expectations
• Helps patients navigate the health center and escorts patients as needed
• Ensures health centers uphold Premise brand standards by posting only branded and approved materials, and maintaining a welcoming appearance
• Researches a patient’s outstanding out of pocket expenses and resolves errors
• Solves eligibility problems, incorrect claim charges and claim denials
• Solves questions about whether services are condition specific or related to preventive care
• Carefully coordinates information flow of benefits between dental, medical and other healthcare providers within the medical community
• Affirms correct application of specialist provider network status
• Care coordination
• Coordinates referrals for patients through insurance and other physician offices or specialists
• Facilitates the transfer of medical records and lab results
• Might assist in the arranging of DME equipment following a discharge from the hospital
• Facilitates the reviewing of test results with another physician for diagnosis confirmation
• Coordinates and makes arrangements for diagnostic tests
• Coordinates care for patients with complicated medical issues
• Fosters communications and coordinates benefits with insurance companies with the goal of creating a smooth patient centered experience
• Might require other duties as assigned

Requirements

• High School diploma/GED
• Prior experience preferred

Qualifications

• Experience in a medical office
• Thrive in a fast-paced environment
• Excellent organizational and time management skills
• Computer savvy
• Fluent in Spanish or Haitian Creole

Skills

• Customer service skills
• Organizational skills
• Time management skills
• Computer literacy
• Language proficiency (Spanish or Haitian Creole)

Benefits

• Competitive benefits package
• Generous PTO
• Flexible schedule
• Variety in your day-to-day responsibilities
• Supportive, mission-driven team environment

Pay

• Competitive pay

Schedule

• 10-hour shifts / 4-day work week
• Rotating between two shifts:
• A Shift: 6:45 AM – 5:15 PM
• B Shift: 8:30 AM – 7:00 PM
• Weekend rotation: (Saturday or Sunday, 7:30 AM – 6:00 PM)
• Holiday rotation: Required to work at least two holidays per year

Additional Information

For more information, visit www.jobs.premisehealth.com. Premise is an equal opportunity employer; we value inclusion and do not discriminate based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy and related conditions), gender identity or expression, sexual orientation, age, physical or mental disability, genetic information, past, current or prospective service in the uniformed services, or any other characteristic protected under applicable federal, state, or local law.