Wellness Concierge

About the role

As a Wellness Concierge at Scape Relaxation, you will manage the front desk, assist with customer needs, and ensure each guest has an exceptional experience. This role is ideal for someone passionate about wellness, who enjoys working with people, and thrives in a dynamic environment.

Responsibilities

• Greet every guest with a warm and professional demeanor.
• Guide guests through their therapy sessions and answer any questions about the services offered.
• Absorb and provide product recommendations and detailed explanations of therapies to enhance guest experiences.
• Manage check-ins and check-outs efficiently and accurately.
• Handle membership sign-ups, renewals, and inquiries, ensuring every guest feels valued and informed.
• Process payments and maintain accurate records of transactions.
• Maintain a clean, organized, and inviting reception area.
• Collaborate with the Wellness Manager to ensure smooth daily operations.
• Assist with inventory management, such as retail products and supplies for therapies.
• Address guest concerns or issues promptly, escalating to the manager when necessary.
• Stay knowledgeable about all therapies offered, including their benefits and usage guidelines.
• Share insights on how therapies can support guest wellness goals.
• Promote the mission of Scape Relaxation to guests and the local community.

Requirements

• Previous customer service or front desk experience preferred (spa, wellness center, hospitality, or fitness industry).
• Strong communication and interpersonal skills.
• Availability to work flexible hours, including evenings and weekends.
• A passion for wellness and eagerness to learn about our therapies.

Benefits

• Competitive hourly wage with opportunities for bonuses or incentives.
• Complimentary Scape Relaxation membership to experience the therapies you promote.
• Ongoing training to help you grow within the wellness industry.
• A positive, team-oriented workplace where your contributions are valued.