Fitness Concierge

About the role

The Fitness Concierge at Strata Fit is a pivotal role in creating a welcoming and enjoyable experience for guests and members. Key responsibilities include greeting and directing visitors, managing reservations, providing administrative support, maintaining facility cleanliness, and delivering exceptional customer service.

Responsibilities

• Create and maintain athlete records and workout preferences in database systems.
• Maintain gym facilities, locker rooms, and lobbies in a clean and tidy condition.
• Manage workout reservations and assist with bookings.
• Execute check-in, check-out, and payment transactions according to policies.
• Handle Guest Pass procedures for affiliates and collaborate with Membership.
• Provide product knowledge for retail, including equipment and vendor information.
• Ensure safety of pool patrons and deliver friendly, professional phone and email service.
• Work flexible hours and shifts as needed.
• Embody a positive and proactive attitude, embodying the Strata Fitness culture.

Requirements

• High school diploma with some college education preferred.
• Financial knowledge, including basic math, money handling, and pricing.
• Excellent communication and interpersonal skills.
• Computer skills, including Excel.
• Knowledge of proper body mechanics to prevent injury.
• CPR certification.
• Food Protection Manager certification.
• Food Handler certification.
• Alcohol Server/Seller certification.

Additional Duties and Responsibilities

• Greet every guest, member, and team member, setting a positive tone.
• Provide extraordinary service that enriches the guest experience.
• Ensure confidentiality in guest and member matters.
• Maintain the Strata Fitness aesthetic and culture.
• Address athlete questions promptly and courteously, using the LEARN model for feedback.

Marginal Functions

• Interface positively with other departments and offer assistance when needed.
• Participate in shift meetings, read communication logs, and provide support.
• Collaborate with instructors to ensure successful class check-in.
• Complete and initial opening and closing operational checklists.
• Participate in one-on-one coaching sessions.
• Assist Wellness Management with facility activities and other duties as assigned.