Fitness Concierge

About the role

The Fitness Concierge at Strata Fit serves as the welcoming first impression, ensuring each guest and member enjoys a positive, enjoyable, rewarding, and memorable workout experience.

Responsibilities

• Create up-to-date athlete records and workout preferences in database management systems.
• Maintain constant sanitation, cleanliness, and tidiness of gym facilities, locker rooms, and lobby, including retail.
• Manage workout reservations appointments, including recurring and cancellations, and assist with bookings.
• Execute Guest Pass procedures for affiliates utilizing the facilities and collaborate with Membership.
• Deliver consistent friendly and professional phone and email etiquette.
• Able to ensure the safety of all pool patrons, whether in or out of the pool, of all ages.
• Available to work various hours and shifts as dictated by the needs of the operation.
• Consistently embody a "play well with others" demeanor; always maintain a positive "can-do" attitude and demonstrate a pro-active, team-centered approach.
• Greet every guest, member, and team member, and set the tone for every interaction.
• Provide extraordinary service that is "enriching by nature."
• Demonstrate a professional appearance and be attentive to what matters most.
• Able to ensure the safety of all pool patrons, whether in or out of the pool, of all ages.
• Available to work various hours and shifts as dictated by the needs of the operation.
• Consistently embody a "play well with others" demeanor; always maintain a positive "can-do" attitude and demonstrate a pro-active, team-centered approach.
• Perform other duties as assigned.
• Interface positively with other departments, offering assistance when needed.
• Displays care in use of equipment and maintains an organized and professional work environment.

Requirements

• High School Diploma is required and some college preferred.
• Must be able to think critically and creatively, have knowledge of proper body mechanics to prevent injury.
• Requires excellent communication skills, computer (technology) skills – including Excel, interpersonal skills, and record keeping.

Additional Duties And Responsibilities

• Provide extraordinary service that is "enriching by nature."
• Demonstrate a professional appearance and be attentive to what matters most.
• Able to ensure the safety of all pool patrons, whether in or out of the pool, of all ages.
• Available to work various hours and shifts as dictated by the needs of the operation.
• Consistently embody a "play well with others" demeanor; always maintain a positive "can-do" attitude and demonstrate a pro-active, team-centered approach.
• Perform other duties as assigned.
• Interface positively with other departments, offering assistance when needed.
• Displays care in use of equipment and maintains an organized and professional work environment.

License, Registration, And/or Certification Required

• Valid Driver's License
• CPR Certification
• Food Protection Manager Certification
• Food Handler Certification
• Alcohol Server/Seller Certification