Wellness Concierge

About the role

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is how you make people feel. You’ll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow.

Responsibilities

• Help maximize the revenue of the spa through effective scheduling, yield management, and driving retail sales.
• Deliver a friendly and helpful first impression with spa guests and ensure all identified guest satisfaction touch points are achieved.
• Make reservations for spa services and ensure all information is accurate and communicated timely to all involved.
• Support upsell and retail recommendations to enhance guest experience and increase revenue.
• Maintain accurate reservation and appointment records in spa systems.
• Perform other reasonable duties as assigned.

Requirements

• A positive attitude and strong customer service skills.
• Excellent verbal and written communication abilities.
• Outstanding people skills and a warm, friendly manner.
• Ability to maintain client confidentiality and handle guest information professionally.
• Comfort with basic scheduling or reservation software; willingness to learn property systems.

Benefits

• DailyPay option
• Day 1 Medical, Dental, and Vision insurance
• Paid Parental Leave
• Vacation/Paid Time Off (PTO) with rollover
• Complimentary wellness tools
• Unlimited referral bonuses
• 401(k) with company match
• Hostcare Resources healthcare concierge
• Leadership development
• Tuition reimbursement
• Discounts on hotel rooms, dining, and other travel/entertainment experiences
• Multiple hotels in each market = more opportunities for growth

Pay

Compensation up to $16.78 per hour + commission on 10% of any retail item sold, and 2% tip-out based on the hours worked.

Schedule

Weekend availability only.