Gym Concierge

About the role

Ridge Mission Statement: To recognize the unique desires of individuals and help them to lead better lives. The Club Concierge position at The Ridge Athletic Clubs main site serves a multi-faceted and dynamic role within the structure of the club.

Responsibilities

• Conduct customer service relations with club members and guests
• Janitorial, facility and equipment maintenance
• General audio and visual equipment troubleshooting
• Exercise equipment demonstrations
• Assist and support other departments within the club

Requirements

• Assist in providing a quality experience for all members and guests by providing exceptional services
• Provide a clean, sterile, and safe environment throughout all areas of the club
• Ability to use or verbally explain proper equipment usage and technique to novice users
• Possess necessary social skills to interact effectively with members and guests
• Motivation and ability to conduct duties independently and as a team member
• Detail‑oriented personality who thrives solving problems in a high‑tempo environment
• Willingness to perform janitorial type duties and get hands dirty
• CPR certification or higher required within 90 days after employment
• Basic mechanical maintenance skills desired
• Experience in the service and/or multi‑use athletic facility industry desired

Physical Requirements

• Use of hands, arms, legs, vision, voice, and carrying heavy weights/items in the facility
• Ability to demonstrate basic exercise skills
• Perform bending, twisting, pulling, reaching, stretching, and straining activities

Schedule

Schedule will be discussed upon hiring. Must be available for weekend shifts.

Benefits

• Club membership at facilities (after 6‑month employment; may qualify for couples/family membership)
• Employee discounts: 20% off retail, 20% off food, 10% off services and programs at Ridge and Universal Athletics
• Opportunity for advancement