Healthcare Concierge

About the role

The Healthcare Concierge provides administrative and front-line support to over 1000 faculty and staff across The Clubs — including The Hub AO1, The Hub AHSB, The Cloud, and The Clinical Collaborative. These are flexible, modern workspaces that support clinical and research faculty and staff without dedicated offices. This role is critical in maintaining a welcoming, high-functioning environment.

Responsibilities

• Lead virtual and in-person onboarding orientations for new Hub faculty, including technology setup and space logistics.
• Offer basic IT support (e.g., printer setup, video conferencing tools, conference room A/V troubleshooting) and escalate issues when necessary.
• Perform front desk duties, including greeting faculty and answering inquiries by phone, email, and in person.
• Manage day-to-day supply restock and space upkeep of multiple locations in proximity.
• Maintain and update faculty directories, phone lists, and scheduling systems.
• Cook up workspace reservations and conference room bookings.
• Manage mail, packages, dry cleaning, and vendor deliveries.
• Track inventory and restock office and kitchen supplies regularly.
• Process accounts payable for The Clubs’ vendors and liaise with procurement.
• Work with Facilities to ensure daily upkeep of shared areas.
• Organize community-building events and social gatherings.
• Provide notary services (training and certification available if needed).

Qualifications

• Minimum Qualifications: Two (2) years of administrative support experience.
• Preferred Qualifications: Experience in a healthcare, academic medical, or higher education setting. Bachelor’s degree from an accredited college or university. Previous experience as a concierge or in customer-facing service roles. Basic IT troubleshooting experience (printers, A/V, Wi-Fi, etc.).

Benefits

The University of Colorado offers an excellent benefits package, including:

• Medical: Multiple plan options
• Dental: Multiple plan options
• Additional Insurance: Disability, Life, Vision
• Retirement 401(a) Plan: Employer contributes 10% of your gross pay
• Paid Time Off: Accruals over the year
• Vacation Days: 22/year (maximum accrual 352 hours)
• Sick Days: 15/year (unlimited maximum accrual)
• Holiday Days: 15/year
• Tuition Benefit: Employees have access to this benefit on all CU campuses
• ECO Pass: Reduced rate RTD Bus and light rail service

Contact Information

To apply, please submit the following document(s): A letter of interest describing relevant job experiences as they relate to the listed job qualifications and interest in the position, Curriculum vitae / Resume, and Three to five professional references, including name, address, phone number (mobile number if appropriate), and email address. Questions should be directed to: Kelley Havenner - kelley.havenner@cuanschutz.edu