Headend Engineer

About the role

Lead Hotwire's headend construction, operation, maintenance, and support with a focus on installation, operation, and upkeep of power systems, structured wiring, cooling, and other physical infrastructure.

Responsibilities

• Work with the engineering department on the implementation of new technologies or services.
• Design, build, and maintain all structured wiring to ensure efficient data flow and organization in all company facilities.
• Create and maintain preventive maintenance and equipment replacement schedules for UPS, battery backup, power generators, HVAC, environmental sensors, and other predictive diagnostic tools.
• Monitor IPTV services and linear channels for Audio/Video quality.
• Analyze real-time and historic data from monitoring systems to proactively address issues.
• Actively monitor and support Headend Infrastructure and equipment including but not limited to Satellite receivers, encoders/transcoders, VOD Catchers, AD insertion, middleware, and servers.
• Efficiently coordinate with NOC and other engineering teams to resolve technical issues and conduct scheduled maintenances.
• Perform installation, wiring, labeling, and configuration of equipment.
• Continuously develop skills to advance professionally.
• Perform other related duties as required or assigned.

Requirements

• Associate’s degree in Engineering, Telecommunication, RF, and/or satellite certifications or equivalent.
• Minimum of 3 years related telecommunication industry or RF/satellite experience.
• Strong Head-End knowledge and computer-related skills.
• Understanding of IPTV, IP multicast, video codecs, and standards.
• Excellent Audio/Visual observation skills to identify impairments and quality issues.
• Active and clean, non-restrictive, state-issued driver’s license in the state where hired.
• Computer proficiency in Microsoft Office and Visio; advanced proficiency in Excel preferred.
• Knowledge of LAN/WAN principles and working knowledge of Ethernet, fiber, and coax wiring.
• Knowledge of DC and AC power systems and HVAC/AC systems.

Benefits

• Comprehensive Healthcare/Dental/Vision Plans
• 401K Retirement Plan with Company Match
• Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
• Paid Volunteer Time
• Paid Parental Leave
• Hotwire Service Discounts – for employees who live on a property serviced by Hotwire (high-speed internet, video service, phone, and security service)
• Employee Referral Bonuses
• Exclusive Entertainment Discounts/Perks