Solutions Integration Engineer

Team & Job Summary

As a Solutions Integration Engineer at TRM Labs, you will be responsible for delivering technical excellence and strategic guidance to customer accounts while also feeding back domain expertise into the broader Solutions Architecture team. In this role, you will oversee the technical pre-sales relationship, propose business processes and technical architectures, demonstrate the TRM platform, and support clients in integrating and succeeding with our solutions. Your success will be measured by both the outcomes clients achieve with the platform and your leadership in scaling the Solutions Architect team.

The Impact You Will Have

• Own and deliver end-to-end TRM solutions for clients, from understanding complex client requirements to designing advanced business processes, customizing the platform, integrating TRM APIs, and conducting testing and training for maximum client impact.
• Act as the go-to technical consultant during discovery calls with key clients and prospects, documenting intricate technical requirements and guiding solution design.
• Present TRM's APIs and architecture to clients, providing detailed guidance on implementation, timelines, and potential challenges, while ensuring alignment with their strategic goals.
• Develop and maintain high-quality resources for client integrations, including API documentation, reference architectures, and implementation guides, ensuring a smooth client onboarding experience.
• Cultivate strong relationships with technical stakeholders at client organizations, providing expert-level support throughout the integration process and troubleshooting any issues that arise.
• Stay current with TRM’s evolving product features and technical dependencies to ensure alignment between client needs and TRM's product roadmap, advocating for enhancements when necessary.

What We’re Looking For

• Proven experience collaborating with engineering and product teams to customize API-based SaaS products at scale, including implementation, testing, and launch.
• Comfortable scripting in one or more languages to help build PoCs for customers or prototype APIs (e.g., Python, JavaScript, TypeScript).
• Strong problem-solving skills with the ability to prioritize and manage multiple complex tasks independently while maintaining attention to detail.
• High initiative and a proactive approach to identifying opportunities for improvement, both in technical solutions and team processes.
• Bonus: Previous experience in AI development is highly preferred.

About The Team

As a globally distributed team, members may observe different timezones. However, most of the team will overlap between the hours of 8am-5:00 pm EST for meetings and collaboration. Our Solutions Architect Team is fully remote, thriving on asynchronous communication and collaboration through Slack channels and detailed documentation. We hold weekly Customer Syncs, bi-weekly health syncs, join our associated POD calls, and regularly engage with our customers. As experts in our craft, we focus on providing support, driving value, and building meaningful relationships with our customers as trusted advisors. We are on the front lines of TRM, ensuring our customers get the most out of the product and bringing valuable insights back to the team.

Lifecycle of the Role

• Timely Documentation: You will deliver integration documents within 1-2 days by prioritizing tasks, reusing existing content, and focusing strictly on the document's goal.
• Immediate Contingency Solutions: You will resolve urgent client issues by quickly assessing the situation and providing immediate alternatives, like manually exporting critical data if a fix takes longer.

Life at TRM

• We are building a safer world. That promise shows up in how we work every day. TRM moves quickly. We are a high velocity, high ownership team that expects clarity, follow-through, and impact.
• People who thrive here are energized by hard problems, experimentation, and continuous feedback. If something takes months elsewhere, it will ship here in days.
• The problems are complex, the stakes are real, and the environment evolves quickly. The pace and intensity of the work reflect the importance of the mission.
• We are looking for individuals who want their work to matter, who experiment with speed and rigor, and who take pride in building a safer world for billions of people.

Leadership Principles

• Impact-Oriented Trailblazer: We put customers first and move with speed, focus, and adaptability. We treat every plan like an experiment – test, ship, measure, and iterate quickly.
• Master Craftsperson: We care deeply about our craft. We balance speed with high standards, own outcomes end-to-end, and invest in getting better everyday.
• Inspiring Colleague: We add clarity and energy, not noise. We bring humility, candor, and a one-team mindset — giving and receiving feedback to make the team stronger.

Join our Mission

At TRM, we care deeply about our craft. We are looking for individuals who want their work to matter, who experiment with speed and rigor, and who take pride in building a safer world for billions of people. If you're excited by TRM's mission but don't check every box, we encourage you to apply — we hire for slope, judgment, and the will to learn fast.

Privacy Policy and Additional Information

By submitting your application, you agree to allow TRM Labs to process your personal information in accordance with our Privacy Policy. We collect the information you provide (such as your resume, work history, and contact details) solely for the purpose of evaluating your candidacy for current and future roles at TRM. Because our hiring cycles for certain positions may span 24 to 36 months, we retain your personal information for up to 36 months from the date of your application. After that period, your data is deleted unless a different retention period is required or permitted by law. If you are located in the European Economic Area, the United Kingdom, or another jurisdiction with applicable data protection laws, you have the right to access, correct, or request deletion of your personal data at any time before that period ends. To exercise any of these rights, contact us at privacy@trmlabs.com. To notify TRM Labs that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.

Use of AI Tools

The use of AI tools of any kind (including but not limited to notetakers, interview assistants, and real-time coaching tools such as Otter.ai, Fireflies, Fathom, Cluey, or similar) during TRM interviews is not permitted without prior approval from TRM.

Recruitment Agencies

TRM Labs does not accept unsolicited agency resumes. Please do not forward resumes to TRM employees. TRM Labs is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company without a signed agreement.