Head Teller-Trainer

About the role

North Star Bank is seeking an experienced and enthusiastic Head Teller-Trainer to oversee and direct daily administrative and operational activities of the teller line. This role requires a leader, motivated, detail-oriented, outgoing individual with excellent technology skills.

Responsibilities

• Process transactions (withdrawals, deposits, money orders, etc.) and balance drawer daily.
• Operate teller window according to established procedures and guidelines.
• Accept deposits and payments for loans and credit cards.
• Issue, redeem, savings bonds, cashier's checks, check orders.
• Maintain a balanced teller cash drawer.
• Report suspicious transactions, activities, and situations to appropriate personnel.
• Provide outstanding customer service by assessing the needs of our customers in a sensitive and responsive manner; recognize opportunities to generate additional business for the bank.
• Maintain department security procedures, including maintaining proper levels of working cash and cash reserve.
• Provide quality, accurate and timely responses to inquiries from external and internal clients in person, over the telephone, or by email.
• Responsible for overall operation of the teller department, including assigning work, problem solving, helping with complex transactions, dealing with sensitive customer issues that may involve explaining policies and procedures.
• Help individual tellers locate cause of and correct differences in their cash drawers.
• Answer teller questions regarding individual transactions and deal with customers, as appropriate, to resolve problems satisfactorily.
• Plan work schedules and maintain appropriate staffing levels.
• Prepare and conduct performance evaluations.
• Assist with the hiring, discipline, promotion, transfer, and termination of tellers.
• Assure that all work tasks are completed on a timely basis.
• Complete all assigned monthly and quarterly audits and prepare all paperwork and reports for file retention.
• Provide consistent quality training for new and existing staff, focusing on regulations and procedures, and computer systems.
• Maintain and review annually the new hire onboarding program and update new hire checklist, manuals, process/procedures and documents to keep material accurate.
• Develop the content with procedural changes and roll out to staff.
• Backup to the Vault Teller as needed.

Qualifications

• Accounting skills generally acquired through an associate degree in business, accounting, or related field.
• Minimum of 3-4 years of progressively responsible teller experience.
• Previous teller supervisor experience required.
• Knowledge of bank regulations.
• Strong communication, analytical, and organizational skills.
• Proficiency in Microsoft Word, Excel and PowerPoint.
• Bank technology with Fiserv/Navigator, Easy Teller, and Deposit Pro computer experience required.

Hours

8:30 - 5:00 Monday-Friday, rotating schedule.

Contact Information

North Star Bank
1820 Lexington Ave. N.
Roseville, MN 55113
Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities