Head Teller

About the role

The role is located at 111 Resort Plaza Drive, Blairsville, PA 15717. The schedule is Monday - Thursday 8:30 am - 5:00 pm, Friday 8:30 am - 6:00 pm, and Saturday 9:00 am - 12:00 pm (flexible around branch hours).

Responsibilities

• Operates a customer service window to provide exceptional customer service on a variety of transactions.
• Provides technical direction and training for other customer service representatives.
• Suggests solutions and options to customers and refers them to appropriate areas of the bank.
• Resolves customer problems/issues/concerns in an accurate and efficient manner.
• Establishes accuracy and balancing skills with maintaining a balancing rate of 85% in accordance with Retail Policies and Procedure manual.
• Uses Bank’s Computer Systems and knowledge of S&T policies and procedures to operate a customer service window efficiently and accurately.
• Utilizes computer systems to properly identify customers, verify authenticity of transactions, and protect the customer and the bank from fraud.
• Accepts checks for cashing, identifies customers, verifies endorsements and balances, and/or refers customers to branch management for authorization.
• Processes deposits and withdrawals and performs related duties.
• Provides additional customer services, such as bank money orders, and other services.
• Accepts various loan payments or other types of payments.
• Balances cash window daily.
• Ensures completion of ATM balancing & settlements daily.
• Ensures completion of Vault balancing daily.
• Has a satisfactory Operation Assessment Readiness audit.
• Demonstrates knowledge of Consumer Bank Customer Service Standards and provides exceptional customer service as expected in the Customer Insight surveys.
• Works directly with and supports branch leadership (manager, assistant manager, retail services supervisor).
• Contributes to Branch goals and sales and service standards as outlined in branch playbook and detailed by Branch Management.
• Executes professional sales and service behaviors in alignment with Bank’s Our Shared Future purpose, five values, and core drivers.
• Utilizes the Sales & Service Opportunity tool to track customer introductions.
• Identifies customer needs and promotes the bank's services, answering questions regarding banking matters and directing customers to other branch team members for specialized products, solutions, and services.
• Identifies customer needs for other services to expand the business relationship and develop new customers to increase market share and improve profitability.
• Performs duties in support of branch operations, such as monthly reports, reconciliations, and logs.
• Maintains a good working relationship with bank employees in other departments.
• Demonstrates strong interpersonal skills with the ability to work independently and as a team player to contribute to the success of the branch and the organization.
• Attends and successfully completes training as needed (virtual, in-person, online BVS, etc.).
• Performs additional duties as required.

Requirements

• Requires a high school diploma or equivalent, plus specialized training or a two-year degree.
• Two to five years general and specialized experience, specifically having the knowledge to prepare balance reports.
• Successful completion of the retail training program required.

Physical Demands

• Operates a keypad device: 70% of the day;
• Operates electronic equipment: 10% of the day;
• Operates office equipment: 10% of the day.
• Standing is required 2 hours per day in a straight position.
• Sitting is required 5 hours per day in a leaning position.
• Routinely lifts up to 10 lbs., 2 times per day.
• Maximum lift is 20 lbs., one time per day.
• Must be able to occasionally lift and/or move up to 50 lbs.
• Use of manual dexterity skills for typing and data entry up to 40% of the business day.
• Specific vision requirements include close vision of 18”-20” for computer work.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Salary Range

$16.50 - $24.82