Head Teller

About the role

The Head Teller will drive a best in class branch experience for customers and teammates by leading, coaching, and managing in five primary areas of responsibility: customer engagement, service execution, operational excellence, leadership, and management.

Responsibilities

• Execute and coach the teller customer engagement process with each Teller to ensure there are no breaks in service or sales opportunities to help a customer
• Maintain and role model service knowledge standards in conjunction with related regulations, policies and procedures
• Process customer transactions effectively and efficiently, including deposits, withdrawals, transfers, loan payoffs and draws, official checks, etc.
• Oversee and share in all Teller and Senior Teller responsibilities
• Lead, with the Branch Manager/Assistant Manager, sales, service and operational meetings, including security meetings
• Contribute to employee performance assessments, including disciplinary action planning and coaching for improved performance
• Perform other related duties as assigned

Qualifications

• A high school diploma or equivalent required
• College education preferred, but not required
• Minimum of 2 years of cash handling experience, one of which must be successful teller experience
• Minimum of 1 year leadership experience
• Minimum of 1 year customer experience in a sales environment preferred
• Proven track record of leadership, sales management, and coaching
• Ability to produce individual and team sales and customer experience results
• Effective written and verbal communication skills
• Strong sense of teamwork; ability to work cooperatively in a team environment
• Attention to detail with strong record of accuracy in handling of transactions
• Comfortable using a variety of technology software products to process transactions
• Prior proven time management and organizational skills, ability to effectively handle multiple priorities and adapt effectively as business needs and pace changes