Head, PM Resource Management(India,Malaysia)

Job Summary

This role could be based in India and Malaysia. When you start the application process you will be presented with a drop down menu showing all countries, Please ensure that you select a country where the role is based.

About the role

The Head, Project Management Resource Management is responsible for planning, allocation and optimising project management (PM) talent across the Bank’s change portfolio, ensuring it can access the right capabilities at the right time to support the successful delivery of strategic, regulatory, and transformation initiatives across the Bank.

Responsibilities

• Partner with Programme Directors/Business COOs to forecast resourcing demand, prioritise allocation across competing initiatives, and influence build/buy/borrow resourcing decisions.
• Monitor utilization, ensuring balanced workloads and optimal use of talent, ensuring we are deploying the right skills to areas of highest value at speed.
• Maintain an enterprise-wide view of PMO/PM resourcing (demand vs capacity), identifying gaps relative to delivery requirements.
• Contribute to updates of actual and forecast resource information in Clarity to ensure accurate programme reporting and transparency.
• Support resourcing decisions by surfacing staffing needs/constraints to the Programme Manager, including impacts to timelines and delivery plans.
• Provide advisory support on management consultancy recommendations based on project requirements.
• Vendor Management Manage a diversified vendor ecosystem aligned to the capability demands and scalability needs.
• Partner Supply Chain Management team on contract negotiations, renewals and rate benchmarking to ensure cost optimization and contractual compliance.
• Ensure vendor providers meet their service levels and KPIs: delivery quality, time to fulfil, utilisation, and escalation management.
• Governance & Delivery Standards Ensure that resource management approach applied is in line with CDS, defined Change Delivery interaction model and programme controls and embed consistent delivery standards and best practices.
• Establish and maintain the required governance framework (cadence, forums, artefacts) to enable consistent oversight and decision-making, provide visibility on PM resource management delivery performance, compliance posture and control gaps.
• Escalate non-adherence, control weaknesses and delivery risks to Programme/project governance forums as required.
• Identify and address delivery gaps through coaching and early intervention rather than escalation alone.
• Risk & Issue Management Identify, escalate and resolve resourcing issues that have the potential to hinder or delay the projects being resourced.
• Proactively engage with project teams to resolve any resourcing issues or conflicts arising from projects in a solutions-oriented manner.
• Support effective programme oversight by ensuring risks/issues are accurately updated in Clarity and reflected in governance reporting.
• Coordinate with risk and issue owners to reassess residual risks and mitigation plans.
• Stakeholder Partnership and Service Leadership Act as the accountable leader for PM Resource Management, representing the function to senior business and function stakeholders.
• Establish PM Resource Management as a trusted delivery partner, positioning services as enabling outcomes rather than enforcing processes.
• Engage early with sponsors and Programme Directors to shape resource management approaches, clarify expectations and define how PM Resource Facilitate alignment across stakeholders where priorities, dependencies or resource constraints create tension.
• Lead regular service performance dialogues with key stakeholders, using feedback to continuously refine PM Resource Management models.
• Financial Oversight Support development, maintenance and tracking of programme budgets and financial forecasts in partnership with the Head, PMO Services, Head, PM Monitor expenditure (including vendor spend) and variances against approved budgets, flagging exceptions and risks for review/escalation.
• Identify efficiency opportunities across delivery activities and support Programme Directors in pursuing agreed cost-saving actions.
• People & Talent Support capability-building of PM Resource Management team and support team members through coaching, learning sessions and relevant training/certifications.
• Foster a strong delivery culture (openness, trust, risk awareness, compliance) by modelling standards and reinforcing effective working practices.
• Promote cross-skilling between project management and change management skill sets.
• Build a pipeline of future transformation leaders through structured talent development and hiring.
• Set effective metrics and standards, transparently communicating them to team members, providing feedback and rewarding employees accordingly.
• Set the appropriate tone and expectations for the wider team.
• Employ, engage, and retain high quality people, with succession planning for critical roles.
• Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.

  Qualifications and Experience

  • Demonstrated experience in leading resource management, including workforce/capacity planning, demand forecasting and cross-portfolio resource allocation across competing priorities.
  • Proven track record managing large-scale transformation portfolios, involving multiple programmes and cross-functional delivery teams, ideally in a complex, diverse and highly regulated environment.
  • Exposure to cross-programme dependency management and prioritisation decisions.
  • Ability to engage, challenge and advise senior sponsors, Programme Directors and functional leaders, and build credibility as a trusted delivery partner.
  • Strong experience managing vendor and external consulting ecosystems, including contract negotiation, rate benchmarking, and supplier performance management.
  • Demonstrated experience managing programme financials, including budget tracking, forecasting and cost optimisation initiatives.
  • Strong execution capability, high discipline with excellent project and change management skills.
  • Proficient on working with project management tools – Clarity, ADO, Confluence.
  • Excellent communication and presentation skills (both written and oral).
  • Bachelor’s or master’s Degree qualified, with at least 15 years experience in financial services (preferred) Project Management accreditation i.e.– PMI – PMP/ PgMP/ PfMP

    About Standard Chartered

    We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

    Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term