Head of Revenue Operations
About the Opportunity
The company is hiring a Head of Revenue Operations to help scale and strengthen its Go-To-Market organization as it enters its next phase of growth. This role is for an experienced RevOps leader who can bring clarity, rigor, and strong execution to how operations are managed across Sales, Marketing, and Merchant Success. This individual will report to the CRO and lead an established Revenue Operations team. The foundation is already in place; this role is about elevating how the function operates, strengthening analytics and insights, and creating a more disciplined, scalable operating model across teams.
This is a highly visible role that partners closely with GTM leadership, Finance, and Operations. Success in this role requires strong judgment, a high bar for ownership, and the ability to influence how decisions are made across the business. The company is intentional about the way it works so that its team can do its best work, referred to as its Blended Working Environment. Work is conducted from its HQ or one of its Hub or Secluded locations, and the team is distributed throughout the United States, select Canadian provinces, and the United Kingdom. For this position, the company is looking for someone to join in the United States.
Responsibilities
- Own GTM Analytics, Reporting, and Business Insights
- Lead the GTM analytics and reporting strategy, providing clear visibility into performance, risk, and opportunity across the funnel.
- Own forecasting, capacity planning, pipeline health, and performance management, partnering closely with Finance on planning and unit economics.
- Build and maintain executive-level dashboards and models that inform proactive decision-making and serve as the single source of truth for GTM metrics.
- Scale Systems and Revenue Technology
- Own and optimize the GTM tech stack, including Salesforce and adjacent tools such as Gong, Replit, Lovable, Hex, Looker, Notion, and various AI Tools.
- Evaluate, implement, and integrate new systems and AI-driven solutions to improve efficiency, insight, and execution.
- Ensure strong adoption, clean data architecture, and scalable infrastructure across GTM teams.
- Drive Enablement and Operational Consistency
- Develop the processes, documentation, and training needed to support consistent execution across Sales, Marketing, and Merchant Success.
- Strengthen onboarding, tool adoption, and ongoing enablement for GTM teams as the organization scales.
- Define, monitor, and improve SLAs across the merchant journey, from pre-sale through post-sale.
- Lead and Elevate Revenue Operations as a Strategic Function
- Lead and develop the Revenue Operations team, setting clear expectations around ownership, accountability, and impact.
- Establish RevOps as a strategic partner to GTM leadership through strong prioritization, execution, and operational discipline.
- Create and maintain a clear RevOps roadmap that aligns cross-functional priorities and provides visibility into tradeoffs and progress.
Qualifications
- 12 to 15 years of experience in Revenue Operations, Sales Operations, or GTM Operations.
- Director-level leadership experience with direct people management responsibility.
- Proven experience scaling a B2B SaaS business through significant ARR ranges.
- Deep expertise in analytics, reporting, and modeling, including forecasting, capacity planning, pipeline analysis, and unit economics.
- Strong data visualization skills and experience with modern analytics tools.
- Proven experience owning and optimizing CRM and GTM systems, with Salesforce experience strongly preferred.
- Comfort working with technical tools and platforms, and a clear interest in applying AI to improve how teams operate.
- Track record of close partnership with Finance and GTM leadership.
- High ownership mindset with disciplined prioritization and clear decision-making across competing demands.
- Experience operating in fast-moving, resource-conscious environments.
- Strong executive communication skills and the ability to influence senior stakeholders.