Head of Performance Insights

Summary Of Essential Job Functions

The key responsibilities of the Head of Performance Insights include but are not limited to:

• Strong Revenue and Clinical Operations leadership
• Operational intensity
• Data and analytics sophistication
• Commercial acumen
• Process design capability
• Ability to drive cross-functional execution within a fast-paced, private-equity-backed environment

Core Mandate

Build and operate the BHG Revenue Operations “Commercial Nerve Center” focused on optimizing clinic performance.

The Head of Revenue Operations will create the centralized management overlay responsible for:

• Continuous KPI monitoring
• Performance diagnostics
• Funnel analytics
• Forecasting
• Variance analysis
• Operational insights
• Intervention management
• Escalation workflows
• Management cadence
• Commercial accountability

Key Responsibilities

Revenue Operations / Commercial Operating System Leadership

• Design, build, and continuously improve BHG’s enterprise Revenue Operations function
• Establish the commercial operating architecture, KPI hierarchy, governance structure, and management cadence across the organization
• Create the enterprise “commercial nerve center” responsible for continuous monitoring and management of growth performance
• Develop operational visibility across treatment centers, regions, channels, payer categories, and referral sources
• Develop standardized definitions, reporting logic, scorecards, and intervention frameworks
• Build scalable RevOps infrastructure suitable for a rapidly evolving PE-backed healthcare platform
• Work with both C-suite and front-line staff effectively, building credibility and rapport to drive opportunity in a collaborative manner

Core KPI Measurement, Monitoring & Performance Management

• Own the centralized monitoring, analysis, and management overlay across BHG’s core commercial metrics, including:
• Forecasting, Analytics & Insights
• Build predictive forecasting capabilities across admissions, census, retention, staffing, and revenue
• Identify leading indicators and early-warning signals
• Create actionable insights and operational recommendations
• Translate complex data into clear management actions
• Conduct root-cause analysis on performance gaps and operational variability

Management Cadence & Governance

• Establish and manage enterprise commercial operating rhythms
• Drive accountability through standardized scorecards, escalation thresholds, and intervention workflows
• Ensure metrics are tied directly to ownership, actions, timelines, and measurable outcomes

Cross-Functional Execution Leadership

• Partner closely with Growth, Marketing, Contact Center, Operations, Clinical Leadership, Finance, HR, and Transformation teams
• Work hand in hand with enablement teams to drive change and adjustment at the market level
• Improve alignment between strategic initiatives and measurable operational outcomes
• Help simplify execution for treatment centers by centralizing analytics, prioritization, and actionability

Qualifications

• 7+ years of experience in Revenue Operations, Clinical Operations, Sales Operations, Commercial Operations, Business Operations, Consulting, Analytics, or related leadership roles
• Significant experience building or scaling RevOps functions in high-growth, multi-site, healthcare, healthcare services, B2C, or distributed operating environments
• Strong experience in PE-backed or high-performance operating environments preferred
• Demonstrated success building KPI frameworks, management systems, operating cadences, and performance accountability structures
• Deep expertise in funnel analytics, forecasting, business intelligence, operational reporting, and performance management
• Strong understanding of commercial operating models, conversion funnels, and customer/patient acquisition systems
• Experience leading cross-functional initiatives and influencing without direct authority
• Advanced analytical and problem-solving skills
• Excellent executive communication and presentation capability