Head of Performance

About the role

This role is part of the Head of Performance team, which is responsible for building the operating system for talent at Rex. The role is not a traditional HR role but rather a performance management expert who will build rigorous, standards-driven infrastructure for measuring performance, enforcing accountability, and continuously upgrading the talent bar.

Responsibilities

• Build a Performance Operating System: Design role-specific scorecards, KPIs, and standards so performance is measurable, comparable, and undeniable, not a matter of opinion or politics.
• Run Rigorous Calibration: Implement a formal grading process (A/B/C player identification, forced differentiation) across the ecosystem, ensuring managers surface true performance instead of avoiding hard calls.
• Systematize Accountability: Build clear, fast, well-defined processes for addressing underperformance, up to and including exit, so cutting bottom talent is routine execution, not a rare, dreaded event, built on solid documentation and legal review so speed doesn't create exposure.
• Drive Continuous Upgrading: Partner with leadership to run an aggressive, always-on recruiting pipeline so every seat vacated by a low performer is immediately backfilled with someone better. Talent density should rise every quarter.
• Level Up Existing Talent: Build targeted coaching and development plans for high-potential B players identified through calibration, with clear timelines and standards for moving into A territory. Upgrading talent density means growing people as often as it means replacing them.
• Own People Analytics: Build dashboards that give leadership real-time visibility into performance distribution, attrition quality (regretted versus unregretted), hiring-bar strength, and productivity: the same rigor we apply to capital, applied to talent.
• Enforce Standards at Scale: Keep the performance bar consistent across multifamily, real estate, tech, and insurance operations, resisting drift toward comfort, tenure-based leniency, or politics.
• Manage Compliance & Legal Risk: Own multi-state HR compliance as risk management, not the mission of the role, but a hard floor. Partner with legal counsel to ensure calibration, forced differentiation, and exit processes are documented and defensible, given the real exposure these systems can create if run carelessly.
• Lead Change Management: Communicate the shift to a calibration-driven, faster-exit culture clearly to managers and employees outside the pilot group, so the system lands as fair and high-standards rather than arbitrary.
• Serve as Peter Rex's direct partner on talent decisions: who to hire, who to promote, who to exit, bringing data and conviction, not consensus-seeking.

Requirements

7 to 12 years building performance management, talent grading, or workforce-upgrading systems, ideally in PE-backed, high-growth, or turnaround environments where standards had to be built from scratch.

Direct experience with rigorous performance methodologies (Topgrading, forced ranking/calibration, standards tied to real consequences) and comfort making and executing hard people decisions quickly.

Working knowledge of the legal risk profile of forced ranking and rapid-exit systems (e.g., disparate impact exposure), and experience building processes that move fast without inviting litigation.

Fluency in people analytics and HRIS tools sufficient to build dashboards leadership actually uses, not reports that sit unread.

A bias toward standards over sentiment: someone who sees clear accountability as respect for high performers, not cruelty toward low ones.

Real experience coaching and developing high-potential talent into stronger performers, not just grading and cutting.

Sees leveling up existing people as a core lever, not a side project.

Working knowledge of multi-state HR compliance, enough to keep the company out of trouble without letting compliance become the operating philosophy.

Track record of building lean, high-density teams: "fewer, more capable" in practice, not just in language.

Genuine conviction for a high-standards, no-excuses culture: someone who finds building this kind of engine energizing, not exhausting.

Qualifications

Compensation & Benefits

Base Salary: Commensurate with experience and market standards

Benefits

• Comprehensive health, dental, and vision insurance
• 401(k) with company matching
• Professional development opportunities to advance personal and professional growth
• Full-time remote work flexibility, with travel required for investor meetings and strategic engagements

Skills

None specifically listed beyond the requirements above.

Benefits

None specifically listed beyond the benefits provided.

Pay

Commensurate with experience and market standards.

Schedule

Full-time, remote work flexibility with travel required for investor meetings and strategic engagements.